Summary
Overview
Work History
Education
Skills
Timeline
Generic
Veronica Chi

Veronica Chi

Spring,TX

Summary

Accomplished sales professional with a proven track record at Hapag-Lloyd, enhancing customer relationships and boosting account contributions. Expert in Salesforce and adept at cross-functional collaboration, excel in optimizing sales processes and driving significant performance improvements. Fluent in Korean, strong negotiation skills and analytical problem-solving ensure superior customer retention and satisfaction.

Overview

19
19
years of professional experience
1
1
Language

Work History

Commercial Sales Specialist

Hapag-Lloyd
11.2021 - Current
  • Developed portfolio as Inside Sales Representative together with corresponding Sales Execution.
  • Pursued opportunities, prepared, sent and followed up on quotations to customers.
  • Compiled tender offers.
  • Successfully increased contractual volume commitment for 2 major retail accounts in 2024 by 100% with corresponding Sales Execution.
  • Successfully increased contribution levels of assigned accounts in 2021 by 40%
  • Followed up with customers on performance vs. committed volumes.
  • Supported Sales Executives to close customer inquiries post meeting / call.
  • Assisted Customer Service and Account Receivable with problem solving where Sales involvement is required.
  • Maintained Salesforce system for assigned accounts together with Sales Execution.
  • Liaised with CS, Ebiz and OPS to support customer requirement.

Supervisor Sales Coordination

Hapag-Lloyd
07.2019 - 11.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization's core values, led by example and fostered culture of excellence.
  • Trained/Coached/Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Managed approximately 30 contracts for Pacific North West Region's NVOCC, BCO and Reefer customers.

Inside Sales Coordinator

Hapag-Lloyd
06.2015 - 07.2019
    • Resolved or found alternate solution to customer issues, questions and concerns regarding products, pricing and availability.
    • Managed portfolio of Pacific North West accounts with Sales Execution and consistently generated strong annual sales.
    • Successfully increased global volume of one of the NVOCC from 14th to 7th, changing their status from Key to Global account in 2017.
    • Compiled and collaborated with Sales Execution and Trade Management on expiring bullets, MQC shortfalls and expiring contracts.

Pricing Manager

CSAV
06.2011 - 06.2015
    • Overseeing the preparation and filing of service contracts with FMC, ensuring all applicable steps and back up materials are in accordance with applicable regulations.
    • Liaison between sales, trade and documentation; confirming agreed rate is filed and auto-rated correctly and legally, resolving any discrepancies or grievances
    • Pricing super-user of North and Central America; review and request pricing system (AFLS) modification as per current need; test and train new pricing system releases and resolve helpdesk inquiries related to user issues.
    • FMC contact; publish tariff rules based on worldwide pricing super-users requests; educate main FMC regulations to worldwide pricing super-users; file FMC-1, special permission and global notification with FMC

Pricing Analyst

CSAV
08.2005 - 06.2011
  • Collaborated with Trade, Sales, and Tender Department to compile accurate service contracts draft.
  • File complete service contract with pricing system (Eztariff) and with FMC Servcon.
  • Achieve auto-rating by inputting surcharges and formulas.
  • Advise tariff information (i.e., rules and TLI) to publisher.

Education

Bachelor of Science - Nutritional Science

Rutgers, The State University of New Jersey
New Brunswick, NJ

Skills

  • Customer Relationship Building
  • Performance Management
  • Cross-Functional Collaboration
  • Bilingual in Korean
  • Organized and Efficient
  • Attention to Detail
  • Analytical problem solver
  • Salesforce

Timeline

Commercial Sales Specialist

Hapag-Lloyd
11.2021 - Current

Supervisor Sales Coordination

Hapag-Lloyd
07.2019 - 11.2021

Inside Sales Coordinator

Hapag-Lloyd
06.2015 - 07.2019

Pricing Manager

CSAV
06.2011 - 06.2015

Pricing Analyst

CSAV
08.2005 - 06.2011

Bachelor of Science - Nutritional Science

Rutgers, The State University of New Jersey

Similar Profiles

CREATE PROFILE
Veronica Chi