Veronica Cisneros
Parachute,CO
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
16
16
years of professional experience
Work History
Front Office Assistant
Serranos Marble and Granite
01.2019 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Orthodontic Assistant
Comfort Dental Braces
06.2014 - 01.2019
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Housekeeper
Varsity Facility Services
02.2011 - 06.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Shift Manager
Popeye's Restaurants
02.2009 - 12.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associate of Applied Science - Bookkeeping
Colorado Mountain Colleg
Rifle, CO05.2028
Diploma - Medical Billing And Coding
AAPC
Rifle, CO02.2014
Associate of Science - Cosmetology
Instituto De Belleza Roux International
Chihuahua Mexico05.2009
Skills
- Listening Skills
- File Organization
- Problem-solving skills
- Time Management
- Data Entry
- Administrative Skills
- Scheduling appointments
- Cash Handling
- Reception duties
- Billing and Invoicing
Languages
Spanish
Native or Bilingual
Timeline
Front Office Assistant
Serranos Marble and Granite
01.2019 - Current
Orthodontic Assistant
Comfort Dental Braces
06.2014 - 01.2019
Housekeeper
Varsity Facility Services
02.2011 - 06.2014
Shift Manager
Popeye's Restaurants
02.2009 - 12.2010
Associate of Applied Science - Bookkeeping
Colorado Mountain Colleg
Diploma - Medical Billing And Coding
AAPC
Associate of Science - Cosmetology
Instituto De Belleza Roux International
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