Veronica Cisneros
Banning,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Latino Service
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Specialist
Farmers Insurance Agency
10.2017 - 07.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Medical Coding and Billing Specialist
VALLEY INSURANCE AND PHYSICIAN SERVICES
10.2003 - 10.2017
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Collaborated on collection and dispute resolution issues.
- Minimized losses due to bad debt write-offs by diligently monitoring aging reports and taking appropriate action on overdue accounts.
- Built strong relationships with customers through professional communication and ethical conduct during collections efforts.
Education
Tax Preparer
Les Tax Service
2665 E Riverside Dr Suit D Ontario, CA 9176112.2022
High School Diploma -
Bloomington High School
Bloomington, CA06.1997
Skills
- Customer Relations
- Customer Service
- 10-Key
- Microsoft Word
- Administrative and Office Support
- Documentation
- Money Handling Abilities
- Microsoft Excel
- Reading Comprehension
- Multi-Line Phone Talent
- Staff Training
- Computer Proficiency
- Report Creation
- Professional Telephone Demeanor
- Bilingual, speak Spanish and English
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Latino Service
07.2022 - Current
Customer Service Specialist
Farmers Insurance Agency
10.2017 - 07.2022
Medical Coding and Billing Specialist
VALLEY INSURANCE AND PHYSICIAN SERVICES
10.2003 - 10.2017
Tax Preparer
Les Tax Service
High School Diploma -
Bloomington High School
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