Summary
Overview
Work History
Education
Skills
Accomplishments
Dragonboat racing, working out, and creative writing,
Timeline
Generic

Veronica Wilson

Splendora,Texas

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.

Overview

20
20
years of professional experience

Work History

Storekeeper

United Airlines
03.2023 - Current
  • Performs work generally recognized as Storekeeper's work in storeroom areas located in maintenance bases and line operations including receiving, issuing, provisioning, checking, classifying, inventorying, and storing of supplies, equipment, parts, and materials
  • Opening, packaging, and sealing of boxes and crates
  • Work may be performed indoors and outdoors where employees may be exposed to a wide variety of weather conditions, noises and fumes and machinery
  • Performance of duties will include climb & work from ladders, bend & stoop in confined areas and stand and/or walk for extended periods of time
  • Heavy lifting, pushing, and pulling in the loading and unloading of trucks, carts, and conveyors
  • Fueling assigned vehicles
  • Transporting parts and materials between various locations, sorting and counting items and preparing labels and related ticketing documents
  • Reading and interpreting documents or instructions to build kits for use in aircraft change orders, first aid, in-flight and charter services
  • Responsibility for maintaining an orderly and safe work area and maintaining familiarity with operating procedures, general rules, and regulations
  • Operating a variety of equipment with manual and automatic transmissions including forklifts, trucks, tractors, tugs, and electric carts
  • Working with hand tools, such as remote computer terminal sets, bag sealers, saws, mobile radios, shears, knives, and staplers
  • Handling hazardous materials, flammable materials and/or hazardous waste
  • Converting units of weights and measurements
  • Using a computer to track inventory.

Child & Family Protection Care Specialist

MVM Inc
06.2021 - 10.2022
  • Provide humble care and service to children and teens while accompanying them on domestic flights and via ground transportation to be reunified with their guardians
  • Provide minors with meals and other items needed for travel
  • Communicate in a way that is culturally sensitive and fosters a safe and comfortable environment.

Ramp Agent/Baggage Handle

United Ground Express
11.2019 - 06.2021
  • Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
  • Maintain on-time connections by guiding aircraft to and from gate positions
  • Protect baggage and other equipment from damage, loss, and weather conditions
  • Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
  • Assist with record-keeping and documentation to ensure correct routing of baggage
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Report equipment problems and breakdowns to facilitate fast repairs.

Ramp Agent

Prime Flight Aviation
10.2020 - 02.2021
  • Loads unload, services, guides, pushes back, and directs aircraft
  • Transport Cargo to and from the aircraft in a safe and timely manner
  • Weighs, stacks, picks up, and delivers all cargo and accompanying paperwork and delivers to the appropriate locations
  • As qualified, operates all power and other ground equipment, including pushbacks, tugs, tow bars, etc
  • As directed to complete Aircraft Operations
  • Ensure the safety of all aircraft, cargo, equipment, and personnel always
  • Provides friendly services to all co-workers and customers
  • Keep all areas clean and in an orderly manner, including storage areas, ramp areas, break rooms, and surrounding work areas
  • Marshalls, park, push back, and control all aspects of security of aircraft while under their control
  • Other assigned duties.

Sales/Distribution Clerk

United States Postal Service
02.2015 - 10.2018
  • Work assigned tour and days of work
  • Follow Postal Service policies and procedures for personal conduct at work, including adhering to rules and regulations
  • Provide service to the public
  • Maintain a neat and professional appearance in such interactions, including wearing a uniform and name tag when required
  • Loading/unloading trucks, transporting mail within the mail center, and operating mail-sorting machinery.

Recreation Leader I

City of Rialto
06.2014 - 03.2015
  • Overseeing recreational activities and monitoring participants
  • Develops sports and recreational programs that are well-suited for a company’s client base.

Closer

Amazon/SMX
11.2013 - 08.2014
  • Perform an array of functions that include receiving and processing incoming stock and materials
  • Picking and filling orders from stock, packing and shipping orders, or managing, organizing, and retrieving stock in the warehouse.

Flight Attendant

Express Jet Airlines/United Express
01.2007 - 01.2013
  • Maintaining a safe and secure flight while keeping passengers at ease
  • Before takeoff, ensure the plane is equipped with emergency gear, first-aid kits, and enough food and drink for all the passengers
  • Briefed by the pilot/Captain on the details of the flight.

Store Manager

Man Alive
03.2006 - 04.2007
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Cross-trained and backed up other customer service managers
  • Always adhered to all confidentiality requirements
  • Solved unresolved customer issues
  • Promptly responded to inquiries and requests from prospective customers
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
  • Strong leader of customer support staff
  • Trained staff in operating procedures and company services
  • Provided accurate, specific, and timely performance feedback for CSRs.

Property Manager

All American Self Storage
08.2004 - 12.2005
  • Assist customers with renting storage space and vehicles
  • Resolved associate, tool, and service delivery issues revealed by statistical reports
  • Maintain budget accounts and standards while attaining store goals
  • Managed workflow to exceed quality service goals
  • Maintained up-to-date knowledge of product and service changes
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
  • Trained staff in operating procedures and company services
  • Always adhered to all confidentiality requirements.

Education

Associate in business administration -

Phillip Business College
Atlanta, GA
05.1988

Skills

  • Problem-Solving
  • Inventory Management
  • Store Opening and Closing
  • Warehouse Operations
  • Policies and Procedures
  • Flexible Schedule
  • Customer Service Management
  • Delegating Work
  • Operations Management
  • Team Leadership
  • Customer Relations
  • Customer Service

Accomplishments

  • Managed a store that exceeded company expectations in every category during the 1st quarter.
  • Exceeded monthly store sales goals 3 months in a row.
  • Supervised team of 20 staff members.

Dragonboat racing, working out, and creative writing,

Before moving to Texas, I was the captain of my dragon boat team (Blue Dragon), I love working out and writing books. I am a published author.

Timeline

Storekeeper

United Airlines
03.2023 - Current

Child & Family Protection Care Specialist

MVM Inc
06.2021 - 10.2022

Ramp Agent

Prime Flight Aviation
10.2020 - 02.2021

Ramp Agent/Baggage Handle

United Ground Express
11.2019 - 06.2021

Sales/Distribution Clerk

United States Postal Service
02.2015 - 10.2018

Recreation Leader I

City of Rialto
06.2014 - 03.2015

Closer

Amazon/SMX
11.2013 - 08.2014

Flight Attendant

Express Jet Airlines/United Express
01.2007 - 01.2013

Store Manager

Man Alive
03.2006 - 04.2007

Property Manager

All American Self Storage
08.2004 - 12.2005

Associate in business administration -

Phillip Business College

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Veronica Wilson