Veronica Cobos
Torrance,CA
Summary
Accomplished Server Trainer with a proven track record at Golden Corral Buffet and Grill, enhancing team efficiency and customer satisfaction. Expert in dining area maintenance and hospitality service, I've streamlined training processes and fostered positive relationships, significantly improving service quality and guest experience. Skilled in upselling strategies and exceptional customer service, I embody a blend of hard and soft skills vital for high-volume dining success.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
21
21
years of professional experience
Work History
Server Trainer
Golden Corral Buffet and Grill
03.2016 - 09.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orderly care of guests. Provided refills, pre-bussing, folded utensils, and items necessary to take care of the guest.
- Streamlined training process, making it more efficient and reducing time to full productivity for new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided excellent customer service to guests and made sure they were well taken care of.
- Trusted to be in charge of closes and made sure other employees were doing their job as well.
Server/Cashier Trainer
Hometown Buffett
04.2003 - 03.2016
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Gardena High School
Gardena, CA06-2002
Skills
- Upselling strategies
- Dining area maintenance
- Item promotion
- Menu presentation
- Hospitality service expertise
- Exceptional customer service
- High-volume dining
- Table setting knowledge
Timeline
Server Trainer
Golden Corral Buffet and Grill
03.2016 - 09.2024
Server/Cashier Trainer
Hometown Buffett
04.2003 - 03.2016
High School Diploma -
Gardena High School
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