Veronica Collier
Griffin,GA
Summary
Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Daycare Assistant Teacher
Big Blue Marble Academy
03.2024 - Current
- Assist lead teacher in maintaining safe, clean and nice organized classroom.
- Encourage parents and develop a strong professional relationship with children, parents
and colleagues. - Prepare and serve meals and snacks for the children.
- Assist with keeping daily records.
Customer Service Representative
Senture- WFH
08.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Supervisor
Collier Community Closet/Nonprofit
02.2019 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Bath And Body Work- WFH
03.2022 - 01.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BBA - Business Administration
Strayer University
Washington, DC07.2020
BBA - Business Administration
Griffin Technical College
Griffin, GA10.2006
Skills
- Patience and Empathy
- Outdoor Play Supervision
- Activities Planning
- Safety Monitoring
- Scheduling
- Technical Support
- Meeting Preparation
- Verbal and Written Communication
- Tech-Savvy
- Professional Demeanor
- File Management
- Data Entry
Timeline
Daycare Assistant Teacher
Big Blue Marble Academy
03.2024 - Current
Customer Service Representative
Senture- WFH
08.2022 - 08.2023
Customer Service Representative
Bath And Body Work- WFH
03.2022 - 01.2023
Supervisor
Collier Community Closet/Nonprofit
02.2019 - 05.2023
BBA - Business Administration
Strayer University
BBA - Business Administration
Griffin Technical College
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