Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Veronica Concepcion

Champion Gates,FL

Summary

Over 21 years of experience in customer service and management, specializing in problem-solving and responsiveness to client and team needs. Proven track record of adapting to diverse office environments while managing multiple priorities and implementing effective corrective actions. Strong focus on enhancing operational efficiency and client satisfaction.

Overview

22
22
years of professional experience

Work History

Assistant Teacher

YMCA Learning Center (Disney Property)LVBS
Lake Buena Vista, Florida
07.2024 - 07.2025
  • Fostered social skills in infants through group activities and playtime.
  • Monitored individual progress, adjusting care plans based on observations.
  • Trained new staff on infant care protocols and effective classroom management.
  • Utilized educational tools to promote sensory and motor skill development.
  • Sanitized toys, equipment, and surfaces to maintain a safe environment.
  • Assisted with diaper changes and toileting needs as required.
  • Followed safe feeding guidelines and adhered to parental preferences for nutrition.
  • Developed gross motor skills through engaging playtime activities.

Elementary Lead Teacher After School

Fit kids of America
Miami, FL
06.2023 - 06.2024
  • Created positive learning environment through effective classroom management strategies.
  • Developed and implemented lesson plans addressing diverse student needs.
  • Encouraged critical thinking skills via problem-solving activities.
  • Provided individualized instruction to support struggling students.
  • Maintained accurate records of student attendance and grades.
  • Conducted parent-teacher conferences to review student progress.
  • Counseled students facing challenges in classroom or home settings.
  • Managed challenging behaviors using positive reinforcement techniques.

Receptionist, Assistant Manager

Happy Hour Nails Spa
Miami, FL
10.2005 - 03.2020
  • Directed incoming calls using multi-line telephone system to ensure efficient communication.
  • Oversaw office inventory by restocking supplies and submitting purchase orders promptly.
  • Maintained financial records to ensure timely clearance of credit and debit activities.
  • Processed payments and updated accounts to accurately reflect balance changes.
  • Organized daily schedules and maintained monthly calendar for optimal office functionality.
  • Scheduled, rescheduled, and confirmed appointments to maximize client engagement.
  • Greeted customers, addressed inquiries, and directed them to appropriate locations.
  • Provided clerical support to enhance overall office efficiency and productivity.

Nail Technician

The WoodHouse Day Spa
Orlando, FL
06.2017 - 03.2018
  • Wrote operational budgets with funds allocated between supplies, shop upkeep and employee needs.
  • Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
  • Performed high volume of daily customers gel, and natural manicures.
  • Upsold specials and bundled finger and toe-nail packages to increase personal profit.
  • Completed daily customer appointments and updated master schedule.
  • Met with clients to discuss needs, service preferences and special requests.
  • Promoted enhanced treatments to repair and improve nail strength.
  • Performed high volume of daily customers gel, and natural manicures.

Assistant Manager /Front Desk Receptionist

NAIL TECH HOLLYWOOD NAILS
Miami, FL
11.2004 - 03.2005
  • Provided the customers with excellent service.
  • Responsible to make customers leave satisfy.
  • Maintained an excellent attitude throughout the treatment and handling of customer requests.
  • Followed through with client requests in a timely manner.
  • Drained, cleaned and filled mineral tubs for guests after each use.

Floor Sales Person

TARGET STORE
11.2003 - 12.2003
  • Assisted customers in finding the exact item that they need.
  • Provided excellent customer service and sales support.
  • Arrange all the displays in my department so as to be presentable for customers.
  • Engaged with customers in a sincere and friendly manner.
  • Contacted other store locations to determine merchandise availability.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Recommended merchandise to customers based on their needs and preferences.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.

Education

Manicure / Pedicure -

CELEBRITY BEAUTY OF SCHOOL
2004

High School Diploma -

SOUTHWEST SENIOR HIGH SCHOOL
2003

Skills

  • Phone etiquette and multi-line skills
  • Bilingual communication
  • Customer service excellence
  • Sales techniques and support
  • Payroll management
  • Reception duties
  • Pressure management
  • Trusted key holder

References

REFERENCE Marline Concepcion 2623 NE 33 AVE Fort Lauderdale, Fl 33308 (407) 432-4000 Mercedes Caraballo 9332 SW 36 St Miami, Fl 33165 (786) 218-2870 Diana Bermudes 9332 SW 36 St Miami, Fl 33165 (786) 218- 2803

Interests

Volunteer: , Volunteer ER Registration MIAMI CHILDREN'S HOSPITAL - Miami, Fl Aug 1999 - June 2003 went to the school to get my diploma.

Timeline

Assistant Teacher

YMCA Learning Center (Disney Property)LVBS
07.2024 - 07.2025

Elementary Lead Teacher After School

Fit kids of America
06.2023 - 06.2024

Nail Technician

The WoodHouse Day Spa
06.2017 - 03.2018

Receptionist, Assistant Manager

Happy Hour Nails Spa
10.2005 - 03.2020

Assistant Manager /Front Desk Receptionist

NAIL TECH HOLLYWOOD NAILS
11.2004 - 03.2005

Floor Sales Person

TARGET STORE
11.2003 - 12.2003

Manicure / Pedicure -

CELEBRITY BEAUTY OF SCHOOL

High School Diploma -

SOUTHWEST SENIOR HIGH SCHOOL

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