Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Cooklin

Austin,TX

Summary

Hard working, fast-learning and detail oriented individual with 4+ years experience working in a fast paced restaurant setting as a barista, bartender, and server; as well as customer service experience in high-end product sales.

I love being a part of a team and am dedicated to maintaining a cooperative and optimistic attitude in a team setting; as well as to providing warm, personalized, and attentive service to ensure customer satisfaction and repeat patronage.

Overview

8
8
years of professional experience

Work History

Server/Shift Lead

Uncle Nicky's Italian Specialties
08.2021 - 02.2024
  • Serving, bussing, and taking orders for food and beverages
  • Keeping the dishes and FOH facilities clean and organized at all times
  • Batching and preparing NA beverages and cocktails (including barista experience)
  • Ensuring that food quality is up to standards before serving
  • Supporting BOH where needed, and facilitating communication between BOH and FOH
  • Completing store opening and closing procedures
  • Training new employees and delegating daily tasks and responsibilities
  • Resolving customer complaints and issues and offering thoughtful solutions to maintain customer satisfaction.
  • Training and mentoring new employees to maximize team performance.
  • Placing produce and liquor orders
  • Scanning invoices
  • Daily reporting on Manager log (86ed items, maintenance concerns, staff concerns, etc.)
  • Participating in completion of monthly inventory
  • Facilitating catering orders
  • Restocking, organizing, and prepping wherever needed
  • Developing rapport with regular customers and making guests feel at home when dining with us

Internship Student

Casa Marianella
01.2023 - 06.2023
  • Being available to assist Casa Marianella staff in any way needed
  • Sorting and distributing mail
  • Driving current and past Casa Marianella residents to the airport, doctors appointments, Posada
    Esperanza, or wherever else needed
  • Helping to address any needs (clothing, sleeping arrangements, etc.) that Casa Marianella residents
    may have
  • Sorting/distributing food, clothing, toiletries, cleaning supplies, etc. as needed
  • Assisting residents with their citizenship documents/concerns (printing, making copies, helping to
    make phone calls)
  • Assisting residents with identification of job and housing resources
  • Practicing English/assisting with translation for residents
  • Selling/distributing bus passes
  • Cleaning/organizing wherever needed

Sales Associate

CISCO Home
12.2020 - 05.2022
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided sales and customer service assistance to walk-in traffic & also assisted with placement of with high-volume wholesale orders

Server/Bartender

PEJ Events
06.2021 - 12.2021
  • Served and bussed food and beverages at catered events (both table-service and buffet style)
  • Prepared and served signature and made to-order cocktails to event guests
  • Assisted with set-up and clean-up for catered events
  • Developed knowledge of appropriate serving etiquette for fine dining
  • Assisted in driving equipment to and from catered event venues

Server Shift Leader

Paris In A Bite
01.2021 - 07.2021
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Cultivated warm relationships with regular customers.
  • Prepared and served espresso drinks and other pastries/beverages
  • Assisted with meal prep/clean up & restocking duties
  • Organized display cases and gift baskets to create more visual-appeal in the store
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Private Childcare Provider

Self Employed/Various
01.2017 - 03.2020
  • Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
  • Prepared nutritious meals and snacks for children to maintain balanced diets.
  • Maintained a safe environment by keeping watchful eye on children at all times.
  • Transported children to and from activities safely.
  • Planned fun/educational activities for children aged two to twelve.

Legal Runner

Ikard Wynne LLP
09.2017 - 02.2018
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Made coffee, ordered/picked up food, and ran other personal errands for legal partners
  • Made/distributed photocopies of legal documents, organized office supplies and files
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Demonstrated professionalism, friendliness and willingness to help wherever needed.

Sales Associate

Colorado Bag N' Baggage
05.2016 - 09.2017
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Demonstrated product features based on extensive product knowledge, answered questions, and persuasively overcame objections.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Prepared merchandise for sales floor and shipments
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Arts - Sociology And Psychology

St. Edwards University
Austin, TX
12.2023

High School Diploma -

Headwaters School
Austin, Texas
05.2017

Skills

  • Excellent customer service and people skills
  • Professional demeanor
  • Ability to adapt to new environments and learn quickly
  • Problem-solving skills
  • Bartending and barista experience
  • Delegating tasks and helping to train new team members
  • Developing/maintaining a good rapport with guests and positive team environment with coworkers
  • Stocking and replenishing experience
  • Dining area maintenance experience
  • Open-minded, easy-going and cooperative in a team setting
  • Fluent in English and Spanish, speak small amount of ASL

Timeline

Internship Student

Casa Marianella
01.2023 - 06.2023

Server/Shift Lead

Uncle Nicky's Italian Specialties
08.2021 - 02.2024

Server/Bartender

PEJ Events
06.2021 - 12.2021

Server Shift Leader

Paris In A Bite
01.2021 - 07.2021

Sales Associate

CISCO Home
12.2020 - 05.2022

Legal Runner

Ikard Wynne LLP
09.2017 - 02.2018

Private Childcare Provider

Self Employed/Various
01.2017 - 03.2020

Sales Associate

Colorado Bag N' Baggage
05.2016 - 09.2017

Bachelor of Arts - Sociology And Psychology

St. Edwards University

High School Diploma -

Headwaters School

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