Veronica Copley
Pueblo,CO
Summary
To be associated with a Company where my knowledge and experience will be utilized to my fullest potential. A position with a challenge.
Overview
20
20
years of professional experience
Work History
Spark Delivery Driver
Spark/Walmart
Pueblo, CO
01.2025 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Managed route planning to optimize delivery times and fuel efficiency.
- Communicated effectively with customers regarding delivery status and any issues encountered.
Assistant Manager
Mesa LaGrees
Pueblo, CO
10.2024 - Current
- Led team in implementing operational strategies to enhance customer satisfaction and streamline service processes.
- Developed training programs for new staff, fostering skill development and improving overall team performance.
- Analyzed sales data to identify trends, contributing to informed decision-making and strategic planning initiatives.
- Coordinated cross-departmental projects, ensuring alignment with organizational goals and timely completion of objectives.
Administrative Assistant
RUSS DAVIS WHOLESALE
Pueblo, CO
05.2022 - Current
- Answering phones calls, checking call off line, sending/receiving emails regarding truck loads and pick ups, Sending of emails to appropriate supervisors regarding employees. Scheduling delivery appointments. Entering truckers information into excel spreadsheet (mileage, fuel, truck #,) entering invoices, printing bill of lading labels, air force base invoices. Filing paperwork. Assisted employees with questions regarding hours worked. Training of employees in Alchemy (Spanish & English) Onboarding of new employees. Scanning paperwork to emails. Use of Produce Pro to create next days production numbers for label room and production. Searching Produce Pro for purchase orders, order summaries, product information, ingredients.
Label Room Printer
RUSS DAVIS WHOLESALE
Pueblo, CO
05.2022 - Current
- Printing of labels for production using Produce Pro. Labeling containers, filling racks with stock for production. Checking Produce Pro for containers.
FSQA
RUSS DAVIS WHOLESALE
Pueblo, CO
09.2018 - Current
- FSQA we are responsible for all quality checks and quality assurance checks according to all SOP (standard operating procedures) and GMP {Good manufacturing practices}. We oversee the production of food products according to customers specifications Maintain a clean, sanitized work area. We also are required to follow all guidelines set forth by USDA. We maintain quality control worksheets which consists of checking product ingredients are correct, review of labels, Lot #, dates. We also oversee the employees are following all GMP guidelines.
Lead Helper
Mission Foods (Gruma Foods Corporation)
Pueblo, CO
04.2017 - 09.2018
- Assist the Lead with running production lines, monitor production quality and efficiency, assist in maintaining safe work environment, ordering and assuring all raw materials are ordered for productions needs, efficiency reports, waste reports, man hours, reprocessing reports. Assuring all operators have correct SAP codes for days production including amount of batches needed for an 8 hour shift. Monitoring production lines are running efficiently, assist management where needed. Comply with multiple audit inspections, including AIB, Military and Health department.
Manager
Loaf
Pueblo, CO
01.2006 - 01.2016
- Store operation including but not limited to: setting positive example for effective performance and customer service, training of employees to ensure and enforce policies and procedures. Promoted team work to achieve profit objectives. Merchandising, displays, plan-o-grams, store layouts. Daily store walks to ensure store is customer ready. Ordering of merchandise based on sales, Recruiting, interviewing, Coached and developed employees through leadership skills. Excellent customer service, maintained good company image. Handled customer issues/complaints according to company policy. Shift duties completed. Handled cash, prepared bank deposit, balanced of all registers and daily paperwork. Researched any variances. Monitored all voids, refunds, and researched any discrepancies.
- Reason for leaving: will explain in interview
Education
High School Diploma -
Pueblo South High School
Pueblo, CO01.1989
Skills
- 10 key calculator, Microsoft Word, type 55 WPM (10 years)
- Picker Packer (2 years)
- Shipping Receiving (2 years)
- Warehouse Associate (2 years)
- Shipping (2 years)
- Order Puller (1 year)
- Time Management (10 years)
- Spanish (3 years)
- Planograms (10 years)
- Food Safety
- Quality Control (2 years)
- SAP (2 years)
- Inventory Control
- Merchandising
- Management
- Quality Assurance
- Recruiting
- Leadership
- Produce Experience
- Microsoft Excel
- Employee Orientation
- Interviewing
- Payroll
- Administrative Experience
- Human Resources
- Quality assurance
- Human resources
- Customer service
- Quality control
- Manufacturing
- English
- Computer skills
- Communication skills
- ISO 9001
- Research
Awards
Manager of the Year 2013 LNJ, Inventory control award 2013. Customer service Manager of the year 2013, 2014, March 2013, Manager of the year consists of achieving and maintaining the highest percentage of sales growth throughout the fiscal year., Inventory control consists of maintaining an average of .05% of shrink throughout the store for the fiscal year., Customer service award consists of maintaining the highest percentage of Mystery shops and Operation Pride (cleanliness of store)
Section name
Authorized to work in the US for any employer
Languages
Spanish
Timeline
Spark Delivery Driver
Spark/Walmart
01.2025 - Current
Assistant Manager
Mesa LaGrees
10.2024 - Current
Administrative Assistant
RUSS DAVIS WHOLESALE
05.2022 - Current
Label Room Printer
RUSS DAVIS WHOLESALE
05.2022 - Current
FSQA
RUSS DAVIS WHOLESALE
09.2018 - Current
Lead Helper
Mission Foods (Gruma Foods Corporation)
04.2017 - 09.2018
Manager
Loaf
01.2006 - 01.2016
High School Diploma -
Pueblo South High School