Veronica Cordova
Texarkana,TX
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level teller position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior Personal Banker
First Convenience Bank
02.2023 - Current
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Streamlined account opening processes for improved efficiency and reduced waiting times.
- Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
- Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Developed strategies to acquire new clients, expanding the bank''s customer base and market share.
- Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Participated in community outreach events to promote the bank''s brand and foster local business partnerships.
- Delivered comprehensive financial advice to clients based on their unique situations, helping them achieve long-term financial success.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Cross-sold bank products and services to meet customer needs and provide options.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
Education
Certificate of Completion - Dental Assisting
Texarkana College
Texarkana, TX09.2022
High School Diploma -
Texas High School
Texarkana, TX05.2020
Skills
- Effective Communication
- Credit Assessment
- Investment Advisory
- Relationship Management
- Cross-selling Products
- Team Leadership
- Problem Solving
- Business Development
- Conflict Resolution
- Organizational Skills
- Banking Operations
- Interpersonal Skills
- Time Management
- Branch Management
- Sales Expertise
- Cash Handling
- Cross-Selling and Upselling
- Fraud Prevention
- Banking
- Issues Resolution
- Relationship Building
- Customer Service
- Positive Attitude
- Professional Appearance
- Relationship Building and Management
- Sales Growth
- Loan Application Expertise
- Branch Operations
- Client Relationship Management
- Teller Support
- Customer Satisfaction
- New Account Setup
- Fraud Detection
- Cash Drawer Reconciliation
- Vault Monitoring
- Cash Handling and Management
- Team Cooperation
- bilingual
Certification
Dental assistant certificate and license .
Languages
Spanish
Full Professional
Timeline
Senior Personal Banker
First Convenience Bank
02.2023 - Current
Certificate of Completion - Dental Assisting
Texarkana College
High School Diploma -
Texas High School
Dental assistant certificate and license .
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