Veronica Cordova
Avondale,AZ
Summary
Proven Room Attendant at TownePlace Suites by Marriott, excelling in maintaining high cleanliness standards, reducing guest complaints significantly. Demonstrates exceptional housekeeping knowledge and teamwork, ensuring efficient room turnovers and guest satisfaction. Skilled in safety protocols and inventory management, adept at fostering positive guest experiences.
Overview
8
8
years of professional experience
Work History
Room Attendant
TownePlace Suites by Marriott
13971 W Celebrate Life Way
06.2016 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Replenished guest room water glasses, toiletries, and paper products.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Education
GED -
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.1984
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Hospitality industry
- Safety awareness
- Teamwork orientation
- Inventory and supply
- Work Prioritization
- Linens and toiletries replacement
Timeline
Room Attendant
TownePlace Suites by Marriott
06.2016 - Current
GED -
Maricopa Community Colleges - Glendale Community College