Veronica Stanley
Surgical Aide
Fruita,CO
Summary
I am seeking a competitive yet challenging environment where I can contribute my skills and experience to serve your organization while establishing a joyful career for myself.
Overview
8
8
years of professional experience
Work History
Surgical Aide
St Mary's Hospital and Medical Center
Grand Junction, CO
12.2023 - Current
- Improved patient care by efficiently preparing operating rooms with necessary Beds, tools and equipment.
- Maintained a clean and safe operating room environment through diligent sterilization of equipment and surfaces before, in between and after cases.
- Ensured accurate inventory management by tracking surgical supplies and reporting shortages in a timely manner.
- Assist staff with moving and positioning of patients. And make myself available whenever a staff member needs help.
- Upheld hospital standards for patient safety by conducting regular inspections of operating room equipment for proper functioning and cleanliness.
- Participated in continuing education programs to stay current on best practices related to perioperative care, enhancing overall performance as a Surgical Aide.
- Streamlined workflows within the surgical unit by consistently organizing supplies and restocking inventory as needed between cases and throughout the night.
- Promoted positive working relationships with colleagues, fostering a collaborative and supportive environment within the surgical department.
Dental Lab Technician
Bio Aesthetic Dental Studio
Grand Junction, CO
11.2021 - 12.2023
- Enhanced dental prosthetics quality by utilizing advanced equipment/techniques
- Increased lab efficiency with streamlined processes for molding and casting procedures.
- Collaborated with dentists to create accurate and customized dental restorations for patients.
- Ensured precise color matching of dental prosthetics, improving patient satisfaction rates.
- Reduced turnaround time for dental appliances through effective time management and organization skills.
- Meticulously inspected final products to ensure adherence to quality standards and dentist specifications.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Assisted in inventory control, ensuring adequate supplies were available for efficient production.
- Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
Dental assistant
JP Dental and implant center
09.2020 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
BankTeller/Call Center Representative
Coloramo FCU
04.2019 - 03.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Processed debit and credit card and electronic check payments.
Technology Assistant
Colorado surgical Affiliates
07.2018 - 03.2019
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Installed and configured software and hardware.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Set up and maintained office servers.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Check out/Phone Operator
Colorado Surgical Affiliates
04.2016 - 07.2018
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 60 calls per day and directed to appropriate departments and personnel.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Maintained accurate directory of all personnel and phone extensions.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Used company's paging system to immediately contact specific personnel.
Education
High School -
College - Computer Information Technology
Skills
- Active listener
- Adaptability
- Attention to details
- Basic math / computer skills
- Bilingual
- Patient Services
- Equipment Sterilization
- Clinical Support
- Inventory Management
- Procedure Support
Accomplishments
- Conflict Resolution and the ability to successfully overcome any obstacle thrown my way.
- Customer service
- Taking responsibility and having a Friendly demeanor
- Successful dealing with rude Patients.
- Opening and closing the office without anyone's assistance at GSWC and Coloramo and at JP Dental
- Ability to adapt to new job duties and being self taught
- I had built a computer and had it successfully run.
- Training the new staff members at GSWC Successfully and being cross trained in each department.
- I have need able to take on new jobs with little to no training
Timeline
Surgical Aide
St Mary's Hospital and Medical Center
12.2023 - Current
Dental Lab Technician
Bio Aesthetic Dental Studio
11.2021 - 12.2023
Dental assistant
JP Dental and implant center
09.2020 - Current
BankTeller/Call Center Representative
Coloramo FCU
04.2019 - 03.2020
Technology Assistant
Colorado surgical Affiliates
07.2018 - 03.2019
Check out/Phone Operator
Colorado Surgical Affiliates
04.2016 - 07.2018
High School -
College - Computer Information Technology
References
REFERENCES AVAILABLE UPON REQUEST
References
REFERENCES AVAILABLE UPON REQUEST
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