Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Coronel

Summary

A position on your company to achieve my goals Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage [Number] years of progressive [Industry] experience to positively impact business operations. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.

Overview

17
17
years of professional experience

Work History

Manager

Starbucks
01.2023 - 02.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

General Manager

Lebanese Taverna
03.2021 - 04.2023
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Regional Manager

Sweet Leaf Cafe
  • Act as a liaison between the headquarters and the area's Restaurants by making regular visits and interacting with management
  • Be in charge of operational practices making sure that each Restaurants runs smoothly and meets projected revenues and sales estimates
  • Coordinate with, report, and make recommendations to senior management in order to grow market share, improve customer experience, and drive growth
  • Ensure that each Restaurants delivers value and excellence to the Guests
  • Cultivate and grow a strong team of committed Restaurants managers that will maintain profit margins and implement business plan
  • Ensure that all projects are executed profitably and in compliance.

Block advisors (hr block)
  • Managing the day-to-day activities of the team
  • Motivating the team to achieve organizational goals
  • Developing and implementing a timeline to achieve targets
  • Delegating tasks to team members
  • Conducting training of team members to maximize their potential
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills
  • Conducting quarterly performance reviews
  • Contributing to the growth of the company through a successful team
  • Creating a pleasant working environment that inspires the team.

Restaurant manager

Panera Bread Corporation
  • Restaurant manager with 2 years of professional experience in restaurant management and proven success in organizing tasks, increasing sales, and multiplying business from limited material and resources is searching for a hospitality industry where my experience and skills would be put to use.

ALLSTATE AUTO GLASS
01.2016
  • Serve visitors by greeting, welcoming, directing, and announcing them appropriately
  • Answer, screen, and forward any incoming phone calls while providing basic information when needed
  • Receive and sort daily mail/deliveries/couriers
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
  • Update appointment calendars and schedule meetings/appointments
  • Perform other clerical receptionist duties such as filing, photocopying, collating, faxing, etc.

manager

Flat iron Steak And Saloon
05.2015 - 01.2016
  • Taking responsibility for the business performance of the restaurant
  • Preparing reports at the end of the shift/week including staff control, food control, and sales
  • Planning and coordinating menus
  • Managing staff and providing them feedback
  • Responding to customer complaints
  • Recruiting, training, and motivating staff
  • Preparing cash drawers and providing petty cash as required.

Manager

Luna Grill And Diner
06.2011 - 05.2015
  • Provide excellent customer service
  • Promote great satisfaction to steady repeat business
  • Control by weekly inventory
  • Scheduling staff
  • Follow opening and closing procedures
  • Coach servers to maximum levels of performance
  • Control food inventory and cost
  • Help kitchen staff in food and salad preparation.

TELLER

BB&T BANK
06.2007 - 09.2009
  • Maintained appropriate cash limits cashed checks, established deposits, cash orders, travelers checks, money orders, and funds transfers
  • Cash and checks deposits, process loan expenses, and open new accounts
  • Work under pressure
  • Multitasking without losing focus-can deal with constant interruptions from customer service.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Education

NOVA
Alexandria, VA

Skills

  • Excel and powerpoint
  • A dynamic results-oriented focused on excellent customer service and up-selling consistently achieve performance-goals through enthusiasm, tenacity and initiative
  • Speak Spanish

Timeline

Manager

Starbucks
01.2023 - 02.2024

General Manager

Lebanese Taverna
03.2021 - 04.2023

ALLSTATE AUTO GLASS
01.2016

manager

Flat iron Steak And Saloon
05.2015 - 01.2016

Manager

Luna Grill And Diner
06.2011 - 05.2015

TELLER

BB&T BANK
06.2007 - 09.2009

Regional Manager

Sweet Leaf Cafe

Block advisors (hr block)

Restaurant manager

Panera Bread Corporation

NOVA

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Veronica Coronel