Veronica Cortez
Oakland,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
20
20
years of professional experience
Work History
Small Business Owner
Cortez Quality Creations
01.2020 - Current
- Developed and executed comprehensive marketing strategies to drive business growth and brand recognition.
- Led cross-functional teams to enhance product positioning and optimize market penetration efforts.
- Analyzed market trends and consumer insights to inform strategic decision-making and campaign development.
- Oversaw budget management, ensuring alignment with organizational goals and maximizing return on investment.
Home Care
SUSIE OLGUIN- I.H.S.S.
01.2010 - 09.2019
- Coordinated volunteer support services for patients requiring additional home care assistance.
- Reduced hospital readmissions by providing thorough discharge education to patients and their families on proper home care practices.
- Enhanced client comfort by providing personalized home care services and support.
- Prevented unnecessary emergency room visits by offering appropriate home care advice or directing patients to alternative care settings such as urgent care clinics.
Lawyer Personal Assistant
MARINA RAMOS WYNN ATTORNEY AT LAW
06.2009 - 01.2010
- Managed office communications, ensuring timely responses to client inquiries and correspondence.
- Expedited document processing with accurate data entry and timely filing.
- Organized case files and legal documents, enhancing retrieval efficiency and accuracy.
- Coordinated scheduling for client meetings and court appearances, optimizing attorney availability.
- Assisted in billing processes, maintaining meticulous records of client transactions and payments.
Financial Aid Office Assistant
MERITT COLLEGE
02.2008 - 12.2008
- Reviewed financial aid reconciliation reports, calculated amounts and verified totals on related documentation.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Worked closely with admissions staff to identify high-need applicants who could benefit from additional institutional support through scholarships or grants.
- Managed student records efficiently within financial aid management systems, maintaining confidentiality and data integrity.
Outreach Associate
ALAMEDA COUNTY COMMUNITY FOOD BANK
02.2007 - 08.2007
- Government assistance-screening, answering a high volume of phone calls, Case management support, Case verification, Preparing documents, schedule appointments and follow-ups, excel, keeping records updated, providing transportation, Conducting presentations and community fairs.
Legal Secretary
WELTIN LAW FIRM
12.2005 - 12.2006
- Coordinated scheduling for attorneys, optimizing time management and client meetings.
- Evaluated operational workflows, identifying areas for improvement and implementing best practices consistently.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
Education
Associate of Arts - Administrative Justice
MERRIT COMMUNITY COLLEGE
Oakland, CA06-2009
Certified Massage Therapy -
BRYMAN COLLEGE
Hayward, CA06.2003
Skills
- Experienced in Microsoft Office applications
- Effective customer support
- Managed multiple tasks
- Customer segmentation
- Strong initiative with minimal supervision
- Front-office management
- Fluent in English and Spanish
Section name
Referrals available upon request
Timeline
Small Business Owner
Cortez Quality Creations
01.2020 - Current
Home Care
SUSIE OLGUIN- I.H.S.S.
01.2010 - 09.2019
Lawyer Personal Assistant
MARINA RAMOS WYNN ATTORNEY AT LAW
06.2009 - 01.2010
Financial Aid Office Assistant
MERITT COLLEGE
02.2008 - 12.2008
Outreach Associate
ALAMEDA COUNTY COMMUNITY FOOD BANK
02.2007 - 08.2007
Legal Secretary
WELTIN LAW FIRM
12.2005 - 12.2006
Associate of Arts - Administrative Justice
MERRIT COMMUNITY COLLEGE
Certified Massage Therapy -
BRYMAN COLLEGE
Similar Profiles
John HollisJohn Hollis
Tile Setter at Timberline Tile of Cortez IncTile Setter at Timberline Tile of Cortez Inc
Zacharia McGeeZacharia McGee
City Waterline Crew at City Of CortezCity Waterline Crew at City Of Cortez
Josiane de Sousa Mendes Nobre Josiane de Sousa Mendes Nobre null
Auxiliar administrativo at Cortez EngenhariaAuxiliar administrativo at Cortez Engenharia
MISHA LEEMISHA LEE
Event Volunteer at UC Tech ConferenceEvent Volunteer at UC Tech Conference
Nakilah JohnsonNakilah Johnson
Front Desk Receptionist at Silk Training FacilityFront Desk Receptionist at Silk Training Facility