Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Cortez

Oakland,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Small Business Owner

Cortez Quality Creations
01.2020 - Current
  • Developed and executed comprehensive marketing strategies to drive business growth and brand recognition.
  • Analyzed market trends and consumer insights to inform strategic decision-making and campaign development.
  • Oversaw budget management, ensuring alignment with organizational goals and maximizing return on investment.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Home Care

SUSIE OLGUIN- I.H.S.S.
01.2010 - 09.2019
  • Reduced hospital readmissions by providing thorough discharge education to patients and their families on proper home care practices.
  • Enhanced client comfort by providing personalized home care services and support.
  • Assisted with medication management, ensuring adherence to prescribed schedules and dosages.

Lawyer Personal Assistant

MARINA RAMOS WYNN ATTORNEY AT LAW
06.2009 - 01.2010
  • Managed office communications, ensuring timely responses to client inquiries and correspondence.
  • Expedited document processing with accurate data entry and timely filing.
  • Organized case files and legal documents, enhancing retrieval efficiency and accuracy.
  • Assisted in billing processes, maintaining meticulous records of client transactions and payments.
  • Prepared and filed pleadings, motions and other legal documents in court proceedings.

Financial Aid Office Assistant

MERITT COLLEGE
02.2008 - 12.2008
  • Reviewed financial aid reconciliation reports, calculated amounts and verified totals on related documentation.
  • Worked closely with admissions staff to identify high-need applicants who could benefit from additional institutional support through scholarships or grants.
  • Managed student records efficiently within financial aid management systems, maintaining confidentiality and data integrity.
  • Managed multiple deadlines effectively, ensuring prompt processing of all required documentation.
  • Reduced errors in data entry through diligent review of records, leading to increased application processing efficiency.
  • Maintained strict confidentiality, protecting sensitive student data and adhering to privacy regulations.

Legal Secretary

WELTIN LAW FIRM
12.2005 - 12.2006
  • Coordinated scheduling for attorneys, optimizing time management and client meetings.
  • Evaluated operational workflows, identifying areas for improvement and implementing best practices consistently.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.

Education

Associate of Arts - Administrative Justice

MERRIT COMMUNITY COLLEGE
Oakland
06-2009

Certified Massage Therapy - Massage Therapy

BRYMAN COLLEGE
Hayward, CA
06.2003

Certified Culinary Arts - Culinary

Job Corps
San Francisco, CA
10-2001

Skills

  • Experienced in Microsoft Office applications

  • Effective customer support

  • Managed multiple tasks

  • Strong initiative with minimal supervision

  • Front-office management

  • Fluent in English and Spanish

  • Personal integrity

  • Data entry

  • Customer service

  • Relationship building

  • Payment processing

  • Professional telephone demeanor

  • Clerical support

  • Key holder experience

Languages

Spanish

Timeline

Small Business Owner

Cortez Quality Creations
01.2020 - Current

Home Care

SUSIE OLGUIN- I.H.S.S.
01.2010 - 09.2019

Lawyer Personal Assistant

MARINA RAMOS WYNN ATTORNEY AT LAW
06.2009 - 01.2010

Financial Aid Office Assistant

MERITT COLLEGE
02.2008 - 12.2008

Legal Secretary

WELTIN LAW FIRM
12.2005 - 12.2006

Associate of Arts - Administrative Justice

MERRIT COMMUNITY COLLEGE

Certified Massage Therapy - Massage Therapy

BRYMAN COLLEGE

Certified Culinary Arts - Culinary

Job Corps

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