Veronica Cortez
Houston,Tx
Summary
Detail-oriented and professional looking to apply experience handling communications and skills in file management to work for a company with a clear mission statement and room for long-term growth. Talented organizer with strong time management skills.
Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Overview
13
13
years of professional experience
Work History
Patient Service Coordinator
MD Anderson Cancer Center
10.2022 - Current
- Answer multi-line phone system and direct to correct area and answer patient questions
- Assist patients with any questions pertaining to labs performed or future lab questions
- BCA check in the mornings
- Check temperature on blanket warmers
- Create tip sheets once the lab system crossed over to Beaker
- Create downtime forms for Phlebotomist when necessary
- Liaison between phlebotomist and processing when any labs question on what to draw
- Call Merit/Code when necessary
- Contact on-call providers after hours whenever necessary
- Used Epic to maintain electronic patient files
Medical Patient Care Specialist
St. Hope Foundation
11.2020 - 10.2022
- Perform all front-end administrative duties to best meet the needs of the patients
- Ensure all patient demographic and financial information is accurate and current in patient's record
- Responsible for answering all inbound patient calls and route them appropriately
- Perform essential work within Electronic Health Record system and program data entry systems with a high degree of accuracy and completeness
- Collaborates with team to check-in patients for appointments, schedule follow-up appointments, and process referrals
- Assist to verify client Medicare/Medicaid/Private Insurance eligibility and documents within the patient's records
- Collect patient co-pays for services
- Communicate in a culturally competent and effective manner to clients/caregivers regarding the services available
- The position occasionally requires sitting, standing and bending
- Assist in translating for non-english speaking patients for healthcare providers and nurses
- Assist in inmate intake for patients coming from Fort Bend County Jail
- Travel to other health centers for coverage as needed for front end duties.
Concierge
Memorial Condominiums
06.2019 - 03.2020
- Answered front desk phone
- Check in contractors and guest of the residents
- Helped in any way possible during emergency situations.
- Provide friendly customer service
Property Manager
Midtown Edge Condos
05.2017 - 05.2019
- Interact with contracted personnel to ensure that the condition of the building is up to property standards
- Safe keep records of office procedures and equipment
- Act in response to requests related to vendors, residents, board members, potential contract negotiations
- Process invoices for prompt payments and work within approved budget
- Report project progress to the board members.
- Respond to emergency calls that require immediate attention
- Inspect access control and all major structural entities are in shape
- Prepare for major natural disasters in order to keep property and residents safe.
- Work with porters to ensure the day to day is always kept up including small projects.
- Keep strict guidelines for contractors in order to maintain building Standards
Senior Accounts Payable Processor
Memorial Hermann Health Systems
02.2016 - 02.2017
- Open, Sort, Date Stamp and distribute Incoming Mail
- Scan all Invoices, Check Request Vouchers, and AP10's
- Process Check Request (A-Z)
- Process manual and electronic patient refunds
- Process Home Health Mileage
- Enter Drafts and Wires into Lawson
- Void and Reissue checks
- Support Customer Service line
- Issue and clear Travel Advances
- Process Employee Expense reports
- Maintain the Employee Expense Mailbox
- Houston, TX
Cash Receipt Analyst
Houston Orthopedic and Spine Hospital
05.2013 - 02.2016
- Post all patient and insurance payments and adjustments for appropriate entity from Lockbox Deposits, Electronic Funds Transfer (EFT), Hospital Mail Receipts, and Collection Office
- Prepare and Reconcile cash report on daily, weekly, and monthly basis
- Review third-party payments and adjustments against facility specific contractual agreement to ensure receipt of proper reimbursement
- Post Any Additional Miscellaneous Payments to appropriate General Ledger
- Assist in month-end-closing by ensuring all essential information is posted to accounts receivable and general ledger within stipulated time frame
- Assist Accounts Payable Supervisor in coding and posting nonpurchase order invoices/Reconcile Accounts
- Bellaire, TX
Collection Specialist
Houston Orthopedic and Spine Hospital
12.2012 - 05.2013
- Scan and Mail Explanation of Benefits
- Help Accounts Payable with filing.
- Answer Incoming Phone Calls From patients
- Send Statements from Best Bill
- Collect and process Credit Card Payments
- Contact Insurance for Claim Inquiries and Appeals
- Confirm Claim Address Information and Contact Number on Insurance Card
- Verify payment with Insurance Contract/ EOB/ Contractual Adjustment
- Calculate Expected Reimbursement
- Create PDF for Workers Compensation File for claim billing
- Complete and Submit Medical Fee Dispute Resolution
- File Appeals with Texas Department of Insurance
- Verify payment with Insurance Contract/ Explanation of Review
- Ensure claims are accurate in order to mail out or submit claims Electronically
- Bellaire, TX
Administrative Assistant/Receptionist
Houston Orthopedic & Spine Physicians
12.2012 - 05.2013
- Answer Incoming Calls and Schedule Patient Appointments
- Enter Insurance Information in to Athena Network
- Collect Patient Payments and Notate Accounts in Athena Network
- Check In and Check Out Patients
Education
Bellaire HS -
Bellaire HS
Bellaire, TX05.2011
Skills
- Epic
- Cerner Millenium
- Beaker
- Customer Service
- Microsoft Office
- Phone PBX systems
- Collections Experience
- Executive Assistant Experience
- Team collaboration
- Patient check-in
- Phone and email etiquette
- Flexible schedule
Communication Skills
Present information to company executives and help manage scheduling for business meetings.
Leadership Experience
When I was given the opportunity for management I helped in many aspects of communication. I was always positive, understanding, and applied many open communication methods when a team member needed help with completing task. I am determined to provide the best possible leadership in any area of work I am in.
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Coordinator
MD Anderson Cancer Center
10.2022 - Current
Medical Patient Care Specialist
St. Hope Foundation
11.2020 - 10.2022
Concierge
Memorial Condominiums
06.2019 - 03.2020
Property Manager
Midtown Edge Condos
05.2017 - 05.2019
Senior Accounts Payable Processor
Memorial Hermann Health Systems
02.2016 - 02.2017
Cash Receipt Analyst
Houston Orthopedic and Spine Hospital
05.2013 - 02.2016
Collection Specialist
Houston Orthopedic and Spine Hospital
12.2012 - 05.2013
Administrative Assistant/Receptionist
Houston Orthopedic & Spine Physicians
12.2012 - 05.2013
Bellaire HS -
Bellaire HS