Veronica Cova
Middleton,WI
Summary
Accomplished leader with a proven track record at Cematel Merida CA, enhancing company profitability through strategic planning and effective team management. Skilled in MS Office and adept at fostering teamwork and collaboration. Demonstrates exceptional decision-making and customer relations, ensuring project success and compliance with regulations. Highly skilled in managing both accounts payable and receivable. Bring valuable experience in streamlining financial processes, improving accuracy, and increasing efficiency. Strengths include strong analytical skills, accuracy, attention to detail, and ability to effectively communicate with cross-functional teams. Previous roles have resulted in significant improvements in payment processing times and reduction of outstanding debts.
Overview
30
30
years of professional experience
Work History
Collections Agent
Hy Cite Enterprises
Middlenton, WI
09.2023 - Current
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Team Leader
Panera Bread
Madison, WI
01.2021 - 09.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with all safety regulations in the workplace.
CEO
Cematel Merida CA
Merida, Venezuela
01.2011 - 06.2021
- Developed and implemented strategic business plans to increase company profitability.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Coordinated installation activities with customer personnel.
- Supported personnel training with focus on proper equipment operation and adherence to safety protocols.
Administrative Manager
ALM CA
Merida , Venezuela
07.1994 - 12.2009
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Reconciled monthly payroll accounts to ensure accurate payments to employees.
- Prepared reports related to wages, taxes, garnishments, 401K contributions and benefits packages.
- Coordinated and conducted employee onboarding activities.
- Developed and implemented policies, procedures, and programs related to employee relations.
- Facilitated training sessions for managers on topics related to employee relations including harassment prevention, diversity awareness.
- Assisted in the preparation of monthly financial statements and reports.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Processed journal entries for accruals, amortization and other adjustments.
Education
BBA - Accounting
Universidad De Los Andes
Merida, Venezuela04-1993
High School Diploma -
Colegio La Presentacion
Merida, Venezuela07-1986
Skills
- Self-Directed
- Time management
- Teamwork and collaboration
- MS office
- Recordkeeping
- Flexible and adaptable
- Decision-making
- Customer relations
Timeline
Collections Agent
Hy Cite Enterprises
09.2023 - Current
Team Leader
Panera Bread
01.2021 - 09.2023
CEO
Cematel Merida CA
01.2011 - 06.2021
Administrative Manager
ALM CA
07.1994 - 12.2009
BBA - Accounting
Universidad De Los Andes
High School Diploma -
Colegio La Presentacion
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