Veronica Cunningham-Wilson
Jamaica,New York
Summary
Effective Scheduling Coordinator promoting more than 10 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
25
25
years of professional experience
Work History
Scheduling coordinator
Mount Sinai Orthopedics
11.2018 - Current
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Facilitated smooth transitions between appointments by coordinating transportation services when necessary.
- Answered phone calls and messages for 30-physicians in an outpatient medical facility, scheduling appointments, and handling patient inquiries.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Organized waiting lists for high-demand services, ensuring timely access for priority cases or cancellations.
- Prepared and processed patient referrals and transfer requests.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Verified insurance coverage and obtained pre-authorizations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Patient Service Representative
Advantage Care (formerly QLIMG)
09.2014 - 09.2015
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on hospital processes and procedures.
- Providing excellent customer service by promptly answering patient inquiries.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical assistant
QLIMG and UCC
11.1998 - 09.2015
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Call center supervisor
Queens Long Island Medical Group
07.2005 - 05.2013
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate’s Degree in Liberal Arts -
Queens borough Community College
Medical Assistant (diploma) -
New York School for Medical and Dental Assistants
Skills
- Excellent Customer Service and Communication skills
- Motivated leader with strong Organizational skills
- Time Management and Prioritization Abilities
- Proficient with Allscripts and Epic programs
- Operation Monitoring
- Customer service and support
- Handling Complaints
- High-Volume Environments
- Information Assistance
- Patient Scheduling
- Electronic Medical Records Systems
- Medical Terminology
- Customer Support
- Benefit Eligibility Management
Timeline
Scheduling coordinator
Mount Sinai Orthopedics
11.2018 - Current
Patient Service Representative
Advantage Care (formerly QLIMG)
09.2014 - 09.2015
Call center supervisor
Queens Long Island Medical Group
07.2005 - 05.2013
Medical assistant
QLIMG and UCC
11.1998 - 09.2015
Associate’s Degree in Liberal Arts -
Queens borough Community College
Medical Assistant (diploma) -
New York School for Medical and Dental Assistants
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