Hi, I’m
Veronica Anderson
Dunwoody,GA
Summary
Insightful Information Technology Manager with 10 years of IT leadership experience, who is well-versed in infrastructure, security planning, daily operations, cost-effective system improvements and operational streamlining. Knowledgeable about disaster recovery planning, roadmapping and assessing technology needs. Dedicated to customer satisfaction with focused delivery of technical solutions, staff hiring and team development.
Overview
11
years of professional experience
Work History
Fidelity National Information Services (FIS)
Platform System Manager Senior
04.2019 - 12.2023
Job overview
- Develop and manage relationships with a range of stakeholders including vendors, suppliers, contractors, and effectively maintain and grow multiple, key internal and external relationships
- Provided strategic recommendations for optimization in areas such as vendor management, equipment management, and general software/hardware troubleshooting
- Managed overseeing our Hybrid platform followed industry standards and safeguarding against potential threats/ vulnerabilities
- Maintain a strong understanding of the business environment and their needs
- Collaborated with cross-functional teams to develop and implement effective support processes, fostering a culture of continuous improvement within the IT environment
- Recommend and initiate new policies and procedures to improve the performance and effectiveness of the team aligning with company goals
- Led the migration of our platform from vSphere 6.5 to vSphere 7.0 in 2022
- Provided improvement across the enterprise platform for enhanced functionality to support the infrastructure, compute, monthly/ quarterly maintenance, and security.
Fidelity National Information Services (FIS)
Systems Manager
04.2017 - 04.2019
Job overview
- Provided technical and business leadership, guidance, and support to a global team of nineteen direct reports across the US and India
- Provided technical analysis, resolved problems, and proposed solutions
- Provided support to and coordinated with developers, operations staff, release engineers, and end-users
- Conducted and arranged all hardware maintenance and support for over 300 managed services client environments
- Collaborated among users, cross-functional delivery teams, operations, and programming personnel in the areas of system designs, modifications, or trouble shooting
- Trained and mentored team members and operation staff
- Collaborated with cross-functional management teams to identify improvements to increase employee productivity
- Completed yearly performance evaluations to ensure that direct reports were meeting established objectives
- Reviewed and analyzed status reports and dashboard metrics to optimize service delivery to exceed client expectations.
Fidelity National Information Services (FIS)
UNIX System Administrator (Team Lead)
06.2013 - 04.2017
Job overview
- Optimized system security through various initiatives to implement audit guidelines and adhere to SOX and SAS-70 controls
- Maintained and scheduled quarterly Red Hat patch updates on over 80 Linux servers
- Contributed to technology improvements for client’s business needs such as Red Hat Satellite upgrades, new operating system enhancements, security initiatives, and server consolidation efforts in various datacenter locations
- Managed physical and virtual server administration, installation, configuration, OS upgrades, patching, and support
- Conducted semi-annual Disaster Recovery Exercises, ensuring high-profile clients' business continuity
- Engaged stakeholders to collaborate on projects, upgrades, and new technologies
- Deployed and upgraded hardware and software
- Monitored system performance and capacity
- Documented system changes
- Optimized system security, managed Red Hat patch updates, and contributed to technology improvements.
Education
Gwinnett Technical College, Lawrenceville, GA
Associate of Science from Cyber Security
07.2025
Skills
- ServiceNow
- Agile
- Jira
- Disaster Recovery
- Capacity Management
- System Security
- Project Management
- Vendor Management
- Process Optimization
- Change Management
- Training and Development
- Develop SLAs-SLOs
- Operational Improvement
- Incident Management
- Technical Support
- Hardware management
- Performance Improvements
- Infrastructure Maintenance
- Organizational Skills
- Team building
- Problem-Solving
- Time Management
- Adaptability and Flexibility
- Decision-Making
- Staff hiring
- Relationship Building
- Reliability
- Effective Communication
- Operational Support
Websites
Accomplishments
- Implemented and led multiple projects to standardize division’s hardware lifecycle management to alleviate aging hardware and technology and costing the business in terms of outages and penalties. Reduced penalties by $3M with newer hardware technologies along with approved vendor design and best practices. Reduced customer outages and high severity incidents by 50%.
- Led training the latest for technical resources to spend a dedicated amount of time on training every week to keep up with latest technologies and best practices.
- Coordinated and facilitated a collaborative close relationship with Architecture group to develop guidance and strategy for division delivery teams on our platform.
- Matured organization processes such as hardware upgrades, maintenance, support compliance, capacity planning, and virtualization initiatives.
- Partnered with teams to restructure corporate DR initiatives, implementation of new technologies and reduction of service restore times from 4 hours to 1 hour.
- Established new Power BI reporting for monitoring and reducing Vulnerability instances across the platform. This initiative presented a view into the security and health of the infrastructure aligning with our CISO’s roadmap.
Affiliations
- Women in CyberSecurity (WiCyS)
Volunteering
Clarkston Community Center Food Panty Assistant
Solider's Angels
Additional Information
Additional Training:
ITIL ·AIX ·UNIX ·VMware Fundamentals ·Linux Foundations ·Microsoft Azure Fundamentals
Work Preference
Work Type
Full TimePart TimeWork Location
HybridImportant To Me
Company CultureHealthcare benefitsPersonal development programsWork from home option401k matchWork-life balancePaid time offTimeline
Platform System Manager Senior
Fidelity National Information Services (FIS)
04.2019 - 12.2023
Systems Manager
Fidelity National Information Services (FIS)
04.2017 - 04.2019
UNIX System Administrator (Team Lead)
Fidelity National Information Services (FIS)
06.2013 - 04.2017
Gwinnett Technical College
Associate of Science from Cyber Security
Similar Profiles
Megan HarveyMegan Harvey
Managed Service Operations Analyst at Fidelity National Information Services, FISManaged Service Operations Analyst at Fidelity National Information Services, FIS
Rebecca SacreyRebecca Sacrey
Facility Coordinator I at Fidelity National Information Services, FISFacility Coordinator I at Fidelity National Information Services, FIS
Vishrant ShahVishrant Shah
Transformation Facilitator, Strategist, Architect at Fidelity National Information Services, FISTransformation Facilitator, Strategist, Architect at Fidelity National Information Services, FIS