Veronica Davis
Dacula,GA
Summary
Dynamic Customer Service Representative with a proven track record at B&B Lawnmower & Chainsaw Repair, excelling in complaint resolution and team collaboration. Recognized for enhancing client satisfaction and fostering strong relationships, while effectively managing inventory and sales processes. Committed to delivering exceptional service and improving operational efficiency.
Overview
2017
2017
years of professional experience
Work History
Customer Service Representative
B&B Lawnmower & Chainsaw Repair, Service & Sales
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Owner/Operator
Home Sweet Homes Services, Etc.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Associate
Kiosk/Mall of Georgia Buford, GA.
11.2016 - 02.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor - Legal Studies
Specializing in Science of Legal Studies
Paralegal skills
Diploma - Basic/Distributive Ed.
1983
Skills
- Account updating
- Complaint resolution
- Scheduling
- Money handling
- Documentation
- Research
- Verbal and written communication
- Positive and professional
- Problem-solving
- Hospitality and accommodation
- Refunds processing
- Store maintenance
- Team collaboration
- Creative problem solving
- Professional telephone demeanor
- Computer proficiency
- Data entry
- Microsoft PowerPoint
- Appointment scheduling
- Quality control
- Sales expertise
- Product knowledge
- Client relations
- Reading comprehension
- Prioritization
- Grammar
- Microsoft Excel
- Adaptive team player
- Courteous demeanor
- Retail sales customer service
- Active listening
- POS systems expert
Additional Information
Fulfilling career dreams
Timeline
Sales Associate - Kiosk/Mall of Georgia Buford, GA.
11.2016 - 02.2017
Customer Service Representative - B&B Lawnmower & Chainsaw Repair, Service & Sales
Owner/Operator - Home Sweet Homes Services, Etc.
South University - Bachelor, Legal Studies
West Jones High School - Diploma, Basic/Distributive Ed.
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