VERONICA D. BROOKS
Washington,DC
Summary
Dynamic and people-oriented professional with over 12 years of experience in human capital management, employee engagement, and organizational development. Demonstrated success in creating and implementing programs that enhance individual experiences, foster supportive environments, and drive engagement. Proven track record of managing comprehensive development initiatives while building strong relationships across diverse populations. Skilled in developing and executing engagement strategies, facilitating programs, and creating meaningful connections in both remote and in-person environments.
Overview
10
10
years of professional experience
Work History
Case Manager
CORE Short-Term Family Housing
06.2024 - Current
- Manage a caseload of 25 clients, achieving a 100% success rate in goal attainment within a three month period
- Develop and implement comprehensive stability plans through collaborative goal-setting and supportive counseling
- Maintain detailed records and data collection systems while ensuring program compliance
- Build and maintain strong relationships with community partners to expand available resources
- Advocate for clients while fostering independence and self-development skills
- Design and implement support programs that enhance individual growth and community engagement
Real Estate Business Manager
REDFIN
10.2019 - 05.2024
- Developed and maintained strong client relationships through active listening and empathetic communication, achieving high satisfaction rates
- Created and implemented engagement strategies to maintain team connectivity in a remote work environment
- Utilized data analytics and CRM tools to track interactions and measure satisfaction metrics
- Managed complex stakeholder relationships and coordinated cross-functional communications effectively
Operations Associate
MYEYEDR
04.2018 - 02.2021
- Designed and implemented a comprehensive employee mentoring program for 30 associates, resulting in improved team engagement and satisfaction scores
- Created and analyzed employee performance metrics and satisfaction surveys, providing actionable insights to leadership
- Developed and maintained employee recognition programs that contributed to a 90% satisfaction rating
- Implemented process improvements based on employee feedback and data analysis
Senior Human Capital Consultant (Contract)
The Brooks Group
07.2017 - 02.2018
- Led employee engagement initiatives that resulted in improved team performance and satisfaction
- Designed and implemented innovative development programs that increased success rates from73% to91%
- Created and managed comprehensive employee development tracking systems
- Facilitated organization-wide training sessions and engagement activities for120+ personnel
HR & Training Manager
Entertainment Cruises
10.2014 - 11.2016
- Spearheaded employee engagement programs and cultural initiatives for a workforce of300+ employees
- Designed and implemented new hire orientation programs focusing on company culture and employee integration
- Conducted employee surveys and focus groups, resulting in a25% increase in retention rates
- Created and managed monthly engagement calendars including social events and team-building activities
- Developed and implemented recognition programs aligned with company values and goals
Education
B.A. - Human Resource Management
University of UMUC
Adelphi, MDA.A. - Social Sciences
Montgomery College
Rockville, MDSkills
- Google Workspace, MS Office Suite, SharePoint, CRM, Salesforce, ATS Systems, ADP, Kronos, Slack, Zoom, WebEx, HRIS, Tableau
- Relationship building
- Conflict resolution
- Critical thinking
- Data entry and analysis
- Staff management
- Performance tracking
- Program development
Community Service
Year UP, 2014, 2016, Mentored young professionals aged18-24, focusing on career development and professional growth, Developed and facilitated interactive leadership development workshops, Created engaging curriculum materials to enhance participant experience and learning outcomes
STRENGTHS & CAPABILITIES
- Exceptional interpersonal skills with proven ability to build relationships and engage with individuals across all backgrounds, supporting positive culture and satisfaction
- Strong project management capabilities in implementing engagement initiatives and support programs
- Advanced proficiency in digital collaboration tools including Google Workspace, MS Office Suite, Salesforce, and various communication platforms
- Excellence in written and verbal communication, with demonstrated success in creating engaging communications and program materials
- Proven ability to analyze feedback data and implement improvement strategies based on insights
- Experience in program management and event planning, with focus on individual development and social engagement
Timeline
Case Manager
CORE Short-Term Family Housing
06.2024 - Current
Real Estate Business Manager
REDFIN
10.2019 - 05.2024
Operations Associate
MYEYEDR
04.2018 - 02.2021
Senior Human Capital Consultant (Contract)
The Brooks Group
07.2017 - 02.2018
HR & Training Manager
Entertainment Cruises
10.2014 - 11.2016
A.A. - Social Sciences
Montgomery College
B.A. - Human Resource Management
University of UMUC
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