Veronica DeAnda
Brighton,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Known for adaptability and consistently meeting changing organizational needs. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Salon Manager
Uptown Blow Dry Bar
03.2021 - 09.2024
- Conducted regular follow-ups with clients after services, ensuring satisfaction and identifying opportunities for future business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance regularly through goal-setting exercises, one-on-one meetings, and constructive feedback sessions that fostered professional growth within the team.
- Spearheaded the development of new marketing materials that effectively communicated product value propositions, leading to increased brand awareness and sales leads.
- Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
- Increased salon sales by providing expert product knowledge and personalized recommendations to clients.
- Proactively addressed any customer concerns or issues promptly and professionally, reinforcing our commitment to exceptional service standards.
- Implemented a streamlined ordering process for salons, reducing errors and improving efficiency.
- Developed strong relationships with salon owners and stylists, resulting in increased repeat business.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Registered Behavior Technician
Endeavor Behavioral Institute
08.2020 - 02.2021
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Front Desk Patient Coordinator
Long Point Medical Center
07.2018 - 10.2019
- Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
- Assisted clinicians in maintaining updated inventory levels for supplies and medical equipment, supporting a well-stocked and prepared practice.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
In-Home Nanny
Self-employeed
08.2010 - 01.2018
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Education
GED -
Lone Star College
Houston, TX07-2011
Skills
- Relationship Building
- Positive and upbeat
- Goals and performance
- Product Knowledge
- Client Relationship Management
- Customer Service
- Problem-solving skills
Certification
- Adult Child and Baby First Aid/CPR/AED - The American Red Cross Association.
Timeline
Salon Manager
Uptown Blow Dry Bar
03.2021 - 09.2024
Registered Behavior Technician
Endeavor Behavioral Institute
08.2020 - 02.2021
Front Desk Patient Coordinator
Long Point Medical Center
07.2018 - 10.2019
In-Home Nanny
Self-employeed
08.2010 - 01.2018
- Adult Child and Baby First Aid/CPR/AED - The American Red Cross Association.
GED -
Lone Star College
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