Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Decker

South Windsor,CT

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Receptionist Administrator

Russo Therapeutics
08.2022 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to the supervisor when necessary.
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled initial and return appointments for occupational therapy patients, adhering to internal policies while accommodating individual customer needs.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Cashier

Chartwells Food Service
09.2021 - 06.2022
  • Operated cash register for cash or check transactions with excellent accuracy levels.
  • Helped to prepare school lunch for students.
  • Worked flexible schedule and extra shifts to meet business needs.

Patient Financial Counselor

Hospital Of Central Connecticut
05.2020 - 06.2021
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Engaged with patients to provide critical information.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Followed document protocols to safeguard confidentiality of patient records.

Manager

Barb's Pizza
01.2019 - 04.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Patient Access Representative

Peconic Bay Medical Center
01.2007 - 03.2014
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Education

No Degree - General Studies

Ulster County Community College
Stone Ridge, NY

No Degree - Accounting

Manchester Community College
Manchester, CT

High School Diploma -

Saugerties Senior High School
Saugerties, NY
06.2001

Skills

  • Office Equipment Maintenance
  • Guest Relations
  • Fee Collection
  • Payment Collection
  • Supply Oversight
  • Appointment Scheduling
  • Confidential Information Management
  • Document Retrieval
  • Appointment Setting
  • Document Scanning and Digitization
  • Reception Management

Timeline

Receptionist Administrator

Russo Therapeutics
08.2022 - Current

Cashier

Chartwells Food Service
09.2021 - 06.2022

Patient Financial Counselor

Hospital Of Central Connecticut
05.2020 - 06.2021

Manager

Barb's Pizza
01.2019 - 04.2020

Patient Access Representative

Peconic Bay Medical Center
01.2007 - 03.2014

No Degree - General Studies

Ulster County Community College

No Degree - Accounting

Manchester Community College

High School Diploma -

Saugerties Senior High School
Veronica Decker