Veronica Dela Cruz
Salem,MA
Summary
I received my degree in Business Administration - Finance from Salem State University. I have been working in the Hospitality industry for 10+ years. I enjoy fast-paced and challenging work environments. Working in the Hospitality industry has taught lifelong skills of teamwork, efficiency, and product quality. I am confident that I translate previous labor skills and experience into the professional world seamlessly and effectively from extensive hospitality experience.
Overview
9
9
years of professional experience
Work History
Accounting Clerk
The Westin Boston Seaport District
07.2023 - Current
- Prepare daily income audit.
- Prepare cash audit on daily basis.
- Process high volumes of invoices.
- Investigate and report daily comps and adjustments to management.
- Apply proper codes to high volumes of invoices, files, and receipts.
- Conduct thorough account reconciliations and resolve discrepancies promptly.
- Improve cash flow management of incoming payments.
- Identify and resolve internal accounting variances.
- Able to grasp new software tools and accounting practices quickly.
- Maintain organized filing systems for accounting records.
- Maintain accounting records utilizing in-house and client systems.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Monitor status of accounts payable to facilitate prompt processing.
- Maintain accurate and complete documentation.
- Effectively communicate with team members.
- Support audit preparations through meticulous documentation review.
- Strengthen internal controls with regular reviews of financial policies, procedures, and adherence to company guidelines.
- Monitor guest ledger, advance deposit ledger and related ledgers.
- Record deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using Excel, Simphony (Oracle), LightSpeed, and BirchStreet.
- Streamline daily reporting information entry for efficient record keeping.
Bartender
La Gallina
09.2022 - Current
- Delivered exceptional customer service to 150+ customers during peak times.
- Memorized over 100 menu items and guided guests to their ideal dining experience.
- Managed POS system efficiently and swiftly with zero errors
- Main trainer for new staff on the bar to use technical systems and model work standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, reconcile cash, and taking inventory.
- Efficiently opened or closed the bar according to established procedures.
- Maintain a clean and organized work space for team members and guests.
Server/Bartender
Temazcal Tequila Cantina
09.2019 - 09.2022
- Delivered exceptional customer service to 200+ customers during peak times.
- Memorized over 100 menu items and guided guests to their ideal dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new staff to use technical systems, menu item knowledge, and customer service per company protocol.
- Reconciled cash and/or credit payments per guest as well as total sales of each shift.
- Promoted to bartender within 1.5 years of employment.
- Cultivated relationships with regular customers.
- Maintained a clean and inviting dining area for an enjoyable guest experience.
Server/Host
Bonchon
11.2015 - 10.2019
- Delivered exceptional customer service to 150+ customers during peak times, 300+ customers during peak tourist season.
- Memorized over 100 menu items and guided guests to their ideal dining experience.
- Managed the POS system efficiently and swiftly with zero errors.
- Assisted in training new staff to use technical systems, menu item knowledge, and customer service per company protocol.
- Reconciled cash and/or credit payments per guest as well as total sales of each shift.
- Independently opened and closed restaurant with no supervision
Education
BBA - Finance, General
Salem State University
Salem, MA12.2021
Skills
- Cash Flow Management & Analysis
- Internal Auditing
- Month-end reports
- GL accuracy
- Task Prioritization & Workload Management
- Variance resolutions & Analysis
- Microsoft Excel
- Team Collaboration
- Account Reconciliation
- Accounting Software Proficiency
- Invoice Processing
- Critical Thinking and Analysis
Current Employment
Accounting Clerk, The Westin Boston Seaport District, Boston, MA
Timeline
Accounting Clerk
The Westin Boston Seaport District
07.2023 - Current
Bartender
La Gallina
09.2022 - Current
Server/Bartender
Temazcal Tequila Cantina
09.2019 - 09.2022
Server/Host
Bonchon
11.2015 - 10.2019
BBA - Finance, General
Salem State University
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