Veronica De La Cruz
Saginaw,TX
Summary
Proven Case Manager at Ascension All Saints, adept in enhancing client satisfaction and streamlining case management processes. Leveraged problem-solving and organization skills to improve documentation accuracy and patient support, achieving a notable increase in efficiency. Skilled in medical records management and maintaining high levels of confidentiality.
Overview
8
8
years of professional experience
Work History
Case Manager
Ascension All Saints
03.2023 - Current
- Communicate with patients and their workers compensation insurance company.
- Keeping payers up-to-date on medical details and progress.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Account Coordinator
Cora Physical Therapy
07.2018 - 02.2023
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
Caregiver
Senior Helper
11.2021 - 05.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Administrative Assistant
Goodwill TalentBridge - Enterprise
03.2017 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Walden III
Racine06.2010
Skills
Problem-Solving
Case Management
Organization and Multitasking
Positive Attitude
Medical Records Management
Email and Telephone Etiquette
Attention to Detail
Patient support
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Ascension All Saints
03.2023 - Current
Caregiver
Senior Helper
11.2021 - 05.2022
Account Coordinator
Cora Physical Therapy
07.2018 - 02.2023
Administrative Assistant
Goodwill TalentBridge - Enterprise
03.2017 - 05.2018
High School Diploma -
Walden III
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