VERONICA DE LA TORRE
Brentwood,CA
Summary
Dedicated HR professional with 15 years of experience in employee relations, employee engagement and development. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Conscientious and compassionate with excellent interpersonal, coaching and communication skills.
Overview
15
15
years of professional experience
Work History
Human Resources Manager
Aspen Surgery Center
05.2011 - 05.2023
- Consulted and provided HR support and direction to facility leadership team on different topics and issues
- Coordinated recruitment of all new staff: performed interviews and reference checks and served as first point of contact during onboarding
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
- Performed internal employee investigations and reported findings to facility leaders and instructed senior leaders on appropriate employee corrective steps
- Managed State and Federal Leaves of Absence including Worker's Compensation LOA
- Conducted facility orientation for all new hires within 30 days of employment
- Assessed training needs and coordinated learning and development initiatives
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Administered annual benefit Open Enrollment activities as well as providing benefit program education for all new hires
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Motivated employees through special events, incentive programs, and constructive feedback
- Formed Employee Satisfaction Committee and identified and implemented appropriate strategies to increase employee satisfaction and retention
Receptionist
Sequoia Surgical Pavilion
06.2010 - 05.2011
- Responsible for assuring all clerical duties were performed accurately with attention to assisting patients, staff, and physicians in a courteous manner
- Maintained confidentiality of patients, coworkers, and surgery center by adhering to HIPAA policy
- Responsible for completing accurate medical record composition prior to patients’ date of service according to established guidelines
- Participated in fiscal management of facility by completing accurate daily counter collections cash log sheets and balancing of cash receipts.
- Resolved customer problems and complaints
HR/Administrative Assistant
National Surgical Hospitals
06.2008 - 06.2010
- Coordinated pre-application processes for all new hires including background checks and pre-hire physical exams and drug screens
- Maintained confidentiality regarding all compliance and human resource issues
- Worked closely with administrators and department managers to assure employees had most current documents including job descriptions, orientation materials, evaluation, and competency tools
- Completed accurate payroll processing and timely submission to assist facilities with maintaining salaries and benefits within budget
- Assured systems were in place to comply with state federal and accrediting bodies by maintaining complete and accurate personnel files and employee health files
- Supported VP of operations and HR manager by maintaining calendars, scheduling travel and accommodations, and scheduling meetings and special events
- Prepared agenda and meeting documents for medical executive committee and governing board.
Education
Bachelor of Science, Business Administration - Marketing -
San Jose State University
San Jose, CA12.2008
Skills
- Benefits and Compensation Management
- Leave Management
- Recruitment and Retention
- Conflict Resolution
- Project Management
- Talent Management
- Employee Relations
- Training and Development
- Succession planning
- Risk management
Coursework
- Fundamentals of Human Resource Management
- Fundamentals of Management and Organizational Behavior
- Computer Tools for Business
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Manager
Aspen Surgery Center
05.2011 - 05.2023
Receptionist
Sequoia Surgical Pavilion
06.2010 - 05.2011
HR/Administrative Assistant
National Surgical Hospitals
06.2008 - 06.2010
Bachelor of Science, Business Administration - Marketing -
San Jose State University
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