Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Veronica De Leon Arroyo

Houston,TX

Summary

Professional Interpreter with 5 years of experience helping diverse individuals. Moves easily between English and Spanish without missing details. Focused on advancing vocabulary, idiomatic and cultural understanding with up-to-date knowledge.

Hardworking and reliable interpreter with strong ability in language interpretation.

Offering excellent customer service And solid interpretation skills.

Highly organized, proactive and punctual with team-oriented mentality.

Bilingual Medical Interpreter fluent in Spanish and English . Compassionate and caring professional offering 5 years of experience interpreting and translating services to benefit patients and medical personnel. In-depth knowledge of medical terminology, clinical practices and healthcare system.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Medical Interpreter

Stratus Video Interpreting
Clearwater, FL
10.2021 - Current
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
  • Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
  • Maintained message content, tone and emotion as closely as possible.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Language Interpreter

Transperfect
New York, NY
03.2017 - 05.2022
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Interpreted conference calls and other workplace communications in real-time.
  • Maintained message content, tone and emotion as closely as possible.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Language Interpreter

Cyracom International Inc.
Arizona City, AZ
10.2016 - 03.2017
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Interpreted conference calls and other workplace communications in real-time.
  • Assisted with law enforcement intake interviews for inmates.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss new communication opportunities.

Assistant Restaurant Manager

Jack In The Box
San Diego, CA
05.1996 - 10.2016
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Assisted all personnel with duties and tasks, including floor operations during high volume periods at restaurant.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Recruited and hired new staff every 2-3 months
  • Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
  • Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to Restaurant equipment.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.

Education

Some College (No Degree) - Communication

Universidad Autónoma De Nuevo Leon
Monterrey , Mexico

Skills

  • Audio translation
  • Customer service
  • Supervision/ coaching
  • Problem resolution
  • Relationship development
  • Communications
  • Accuracy Verification
  • Consecutive Translation
  • Medical Interpretation
  • Electronic Listening Systems Use
  • Active Listening
  • Cultural Insight
  • Message Translation
  • Microsoft Word
  • Client Service

Certification

  • Language interpretation certification for the Departament of Homeland Security .

Timeline

Medical Interpreter

Stratus Video Interpreting
10.2021 - Current

Language Interpreter

Transperfect
03.2017 - 05.2022

Language Interpreter

Cyracom International Inc.
10.2016 - 03.2017

Assistant Restaurant Manager

Jack In The Box
05.1996 - 10.2016

Some College (No Degree) - Communication

Universidad Autónoma De Nuevo Leon

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Veronica De Leon Arroyo