Veronica DeLisio
Beaver Falls
Summary
Results-driven Senior Product Consultant with expertise in leading cross-functional teams and streamlining product development processes. Proven track record in enhancing customer engagement and driving revenue growth through strategic product positioning.
Overview
41
41
years of professional experience
Work History
Senior Product Consultant
Highmark Inc.
Pittsburgh, PA
01.1984 - 05.2025
- Led cross-functional teams to develop and implement product strategies aligning with organizational goals.
- Analyzed market trends and customer feedback to inform product enhancements and feature prioritization.
- Mentored junior consultants, fostering skills in product management and client relations.
- Collaborated with stakeholders to define product roadmaps, ensuring alignment with business objectives.
- Streamlined processes for product lifecycle management, improving efficiency in project delivery.
- Developed comprehensive training materials for internal teams, supporting knowledge transfer across departments.
- Evaluated competitive landscape, advising on strategic positioning and differentiation of product offerings.
- Implemented agile project management methodologies, increasing overall team productivity and reducing project completion times.
- Evaluated competitors'' products to identify potential opportunities for differentiation and strategic advantage.
- Mentored junior consultants, helping them develop their skills and advance within the organization.
- Developed detailed project plans outlining objectives, milestones, and resources.
- Assisted in the successful launch of multiple products, contributing to significant increases in company revenue and market share.
- Streamlined product development processes for increased efficiency and faster timetomarket.
- Collaborated with UX/UI designers to optimize user experience across web-based platforms.
- Coordinated with engineering teams to resolve technical issues quickly, minimizing downtime and ensuring optimal system performance.
- Managed relationships with key stakeholders, fostering trust and collaboration among different departments involved in the product development process.
- Provided subject matter expertise to cross-functional teams during the development and launch of new products or enhancement projects.
- Collaborated with sales and marketing teams to create targeted campaigns that drove product adoption and revenue growth.
- Helped identify product gaps and opportunities to improve product position in market.
- Worked directly with stakeholders and customers to understand competitive landscape.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
New Brighton Area High School
New Brighton, PAMaster of Science - Healthcare Supervision And Management
University of Pittsburgh
Pittsburgh, PA04-2001
Bachelor of Arts - Communication And Public Relations
Slippery Rock University of Pennsylvania
Slippery Rock, PA06-1988
Skills
- Customer engagement
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Documentation
- Microsoft PowerPoint
- Staff training
- Building rapport
- Coordination
Timeline
Senior Product Consultant
Highmark Inc.
01.1984 - 05.2025
High School Diploma -
New Brighton Area High School
Master of Science - Healthcare Supervision And Management
University of Pittsburgh
Bachelor of Arts - Communication And Public Relations
Slippery Rock University of Pennsylvania