Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica De Martinez

Raleigh,NC

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server

Qdoba
03.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality

Service Crew Member

Wendy's
11.2016 - 04.2017
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Kept customers and crew areas organized.
  • Participated in training sessions to enhance skills and knowledge.
  • Calculated totals, processed payments and issued receipts.
  • Cooked, prepared and bagged food for customers.
  • Operated cash registers and POS systems, handling.
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
  • Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Assisted other team members to achieve goals.

Shift Manager

Qdoba
06.2015 - 10.2016
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed over 50 customer per day.' or, "Increased sales by 10%".

Education

High School Diploma -

Penn Foster High School
Scranton, PA
11.2018

Skills

  • Guest Inquiries
  • Guest Satisfaction
  • Pos Operation
  • Cash Register Operations
  • Ordering Procedures
  • Quality Control
  • Train Employees
  • Contamination Prevention
  • Food Spoilage Prevention
  • Utensil Cleaning
  • Food Safety Oversight
  • Cool Under Pressure
  • Menu Memorization
  • Dining Area Maintenance
  • Billing and Payment Processing
  • Active Listening
  • Service Prioritization
  • Greet Guests
  • Stocking and Replenishing
  • To-Go Order Preparation
  • Menu Item Recommendation
  • Dish Preparation
  • Learning Strategies
  • Order Accuracy
  • Food Preparation and Safety
  • Cash Handling
  • Complex Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Server

Qdoba
03.2023 - Current

Service Crew Member

Wendy's
11.2016 - 04.2017

Shift Manager

Qdoba
06.2015 - 10.2016

High School Diploma -

Penn Foster High School

Similar Profiles

CREATE PROFILE
Veronica De Martinez