Summary
Overview
Work History
Education
Skills
Languages
ADDITIONAL-INFO
Timeline
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VERONICA DENMAN

VERONICA DENMAN

Realtor
Plano,TX

Summary

Dynamic Sales Manager with a proven track record at Homevestors, excelling in market research and customer relations. Adept at driving sales through strategic pricing and effective advertising, while fostering team collaboration. Recognized for enhancing operational efficiency and achieving high occupancy rates, leveraging strong problem-solving skills to exceed targets.

Overview

20
20
years of professional experience

Work History

Sales Manager

Homevestors- C&C Residential Properties
Dallas
08.2019 - 04.2023
  • Managed property photography and signage placement for newly acquired investment properties.
    Conducted market research on comparable properties to inform pricing and marketing strategies.
    Answered incoming calls seven days a week to facilitate client communications.
    Reported and closed property sales in the internal system efficiently.
    Assisted with various administrative tasks in the home office when required.
    Transitioned from Assistant Property Manager to wholesale/retail department after two years.
    Facilitated access for prospective buyers by installing lock-boxes on properties.
    Engaged in online advertising efforts to attract investors and wholesale buyers.

Assistant Property Manager

Garden Gate Apartments
Plano
04.2018 - 05.2019
  • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
  • Prepare detailed financial reports for the property
  • Direct and coordinate the activities of staff and contract personnel and evaluate their performance
  • Market vacant space to prospective tenants through leasing agents, advertising, or other methods
  • Review rents to ensure that they are in line with rental markets
  • Prepare and administer lease renewal contracts
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

Assistant Manager

The Woodlands Of Plano
Plano
01.2016 - 03.2017
  • Collection of monthly rental payments, keeping delinquency at a minimal rate and ensuring occupancy stayed at a high volume by encouraging active residents to renew their lease contracts at the end of their lease term
  • Monthly reports for delinquency and evictions were submitted to corporate office in grave detail at the end of each month
  • Walked all vacant units to ensure damages were recorded, documented and accounted for
  • Reported all damages caused by previous residents to our collection agency
  • Created notices regarding balances owed, rental increases, lease violations, and any property changes to all residents regularly
  • Being that this is a tax credit property, I was in constant collaboration with Dallas/Plano/Garland Housing Authorities in order to receive subsidy rental payments, request rental increases, and renew lease contracts for all residents who received monthly subsidy
  • Another responsibility was to recertify all residents each year who were on our tax credit program, which is also known as Affordable Housing, to ensure that they still financially qualified by annually verifying all assets, running another background check and completing tax credit forms
  • Successfully worked with outside contractors, walked the property on a bi-weekly basis to ensure the property was clean and residents were in compliance with their lease contracts
  • Assisted with daily incoming prospects/residents, answered multi phone lines, emails, and followed up with service requests to ensure they were completed
  • Resigned after new management company took over.

Leasing

The Oaks of Collin Creek
Plano
09.2011 - 12.2015
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Provide services to customers, such as order placement or account information
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Administered tours of property and available units in order to close in on prospective lease.

Branch Director

The Boys And Girls Club
Abilene
06.2006 - 09.2010
  • After being observed by the acting Executive Director, I was offered a position as
  • Successfully recruited club members in joining a safe after school/summer program
  • Hand selected talented staff members who were self-motivated in delegating safe after school activities and who were equipped to administer proper interaction with club members who ranged between the ages of 6-18
  • Kept a daily record of club members and accounts paid/owed, along with petty cash receipts and invoices
  • Ensured daily activities were administered by staff members and strived to keep club membership at a high volume
  • Created and submitted monthly reports, ordered supplies needed for overall maintenance and function of this branch
  • I would pick up club members in our club van after school to ensure they arrived safely at the club each day
  • A meal program entitled Kids Café, which was designed to offer all club members a hot meal every afternoon, was administered each day
  • Lead club members/staff members on offsite field trips within the community
  • Prided myself on maintaining a healthy relationship with club members, staff
  • Education parents and volunteers
  • Resigned after 4 years due to moving to the Dallas area.

Leasing Agent

Canterburry Crossing
09.2003 - 06.2006
  • Displayed excellent customer communication skills with all walk-in traffic and existing residents
  • Kept units leased and met leasing quotas on a weekly basis
  • Responsible for answering incoming calls and emails
  • Relayed rental rates and leasing information to prospective residents and recorded all incoming traffic in our system daily in order to follow up with them
  • Created and renewed lease contracts and offered detailed explanation of these contracts
  • Administered background checks which included bank accounts, rental history, credit and criminal
  • Walked property weekly to ensure residents were in compliance with community policies
  • Walked vacant units and relayed necessary make ready requirements to my team
  • Assisted Property Manager with knocking door to door in attempt to collect past due rent
  • Submitted service requests to maintenance team and followed up weekly to verify completion
  • Resigned after 2 years of service due to being presented with the Branch Director position for the BGC.

Education

Real Estate

Champions School of Real Estate
Plano
08-2024

High School Diploma -

Onate High School
Las Cruces, NM

Skills

  • Market research and analysis
  • Prioritization skills
  • Verbal communication
  • Problem-solving strategies
  • Operations oversight
  • Team collaboration
  • Performance management
  • Organizational skills
  • Research proficiency
  • Sales presentations
  • Customer relations management
  • Networking expertise

Languages

Spanish, Bilingual, veronicaden@yahoo.com

ADDITIONAL-INFO

Since my last position with HomeVestors/C&C Residential, I took some personal time to mourn tragic events that had unexpectedly occurred within a 2 year time frame. Then I decided to enroll in real estate school in order to obtain my real estate license. I am currently with Keller Williams Central 75 and a member of the Bryan Davis Group, which is in connection with KW Realty in Richardson. I also currently offer share rides through Uber for extra income. 

Timeline

Sales Manager

Homevestors- C&C Residential Properties
08.2019 - 04.2023

Assistant Property Manager

Garden Gate Apartments
04.2018 - 05.2019

Assistant Manager

The Woodlands Of Plano
01.2016 - 03.2017

Leasing

The Oaks of Collin Creek
09.2011 - 12.2015

Branch Director

The Boys And Girls Club
06.2006 - 09.2010

Leasing Agent

Canterburry Crossing
09.2003 - 06.2006

Real Estate

Champions School of Real Estate

High School Diploma -

Onate High School

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