Veronica Diaz
San Leandro,CA
Summary
Project Manager and Supervisor versed in all aspects of project and personnel management. Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Restoration Supervisor/Assistant Project Manager
BluSky Restoration Contractors
11.2023 - 04.2024
- Implemented best practices regarding scheduling techniques which enabled more efficient utilization of resources
- Developed comprehensive risk management plans that identified potential hazards before commencing work onsite
- Developed and implemented effective strategies for managing staff and subcontractors, leading to improved efficiency in the workplace
- Created detailed reports on progress of works, identifying potential risks or areas of improvement
- Created work orders and LPPO's in Viewpoint Vista and PSA software
- Assisted the billing department inputting equipment, materials and labor using excel spreadsheets
- Create digital moisture surveys including moisture reading and ambient readings
Restoration Superintendent/Restoration Supervisor/Project Manager/IT Support
BELFOR Property Restoration
07.2011 - 10.2023
- Accurately provided status information on project progress to the project management
- Assisted the project manager with bidding on new jobs and projects
- Properly maintained all onsite equipment and vehicles
- Able to run large loss jobs and large crews
- Water Mitigation, moisture survey, drying building, demo, Fire restoration, pack outs, inventory, Cleaning, Mold abatement, cleaning, demo
- Implemented best practices regarding scheduling techniques which enabled more efficient utilization of resources
- Ensured all employees adhered to company policies and procedures in relation to health and safety regulations
- Conducted regular site inspections to monitor compliance with safety protocols and ensure timely completion of works
- Identified training needs amongst team members then developed appropriate learning programs accordingly
- Provided guidance and mentorship for junior members of staff ensuring they had the necessary tools to perform their duties effectively
- Led and directed team members on effective methods, operations and procedures
- Assisted IT department with computer repairs, set up and take down of workstations
- Install and troubleshooting Printers, and workstations
- Installation of network switches, troubleshoot network issues, (wifi, internet)
- Assisted with security Alarms and camera issues
- Monitored security cameras (CCTV, IP CCTV)
- Set up employees Mobile devices, and troubleshooting mobile devices.
Job Coordinator
FRSTeam
02.2010 - 07.2011
- Meet with customers to get work authorizations signed, Pack out and inventory all textiles that were removed from job site, Make contact with insurance adjuster, keep all parties aware of job progress
- Collect payment from Insurance carrier
- Inventoried textiles at the warehouse, separate emergency order from the rest of the order.
Water Damage Restoration Technician
ServPro of Santa Clara/Santa Cruz
04.2009 - 02.2010
- Water damage mitigation, Fire restoration pack out, cleaning structure, contents cleaning, Mold Remediation
Restoration Supervisor/Electronic Specialist Supervisor
Restoration Management Company
06.2006 - 03.2009
- Restoration tech, onsite cleaning, pack out, contents cleaning Worked in the specialty cleaning division, Media blast, ice blast, Biohazard clean up, Electronic pack out and cleaning, Restoration Supervisor- running and scheduling all restoration jobs, in charge of the Restoration division
- Technical Support
- Maintenance and Repair
- Troubleshooting
- Supervisory Skills
- Computer Repair
- Computer Networking
- Computer Maintenance
- Computer
- Customer Service Electronics
- Interpersonal Skills
- Attention to Detail
- Emergency Services
- Reporting
- People Management
- Leadership
- Teamwork
- Field Operations
- Electronic Restoration
- Time Management
- Electrical Troubleshooting
- Problem Solving
Restoration Technician
Restoration CleanUp Company Inc
11.2004 - 06.2006
- Restoration cleaning, pack outs, and inventory using the POI system, Water Damage Mitigation
Restoration Technician
Restoration Management Company
01.2002 - 11.2004
- Restoration fire clean up, pack out, inventory, onsite cleaning, content cleaning
Sales Associate
The Wherehouse Music
10.2000 - 12.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Things Remembered
01.2000 - 10.2000
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Ballonamals
01.1998 - 01.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food Service Worker/cashier
Taco Bell
01.1998 - 01.1998
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Crossroads High Schools
01.2001
Skills
- Leadership and Communication
- Microsoft Project
- Safety Control and Management
- Bilingual(Spanish/English)
- Systems Implementation
- Computer Literacy
- Safety Compliance
- Conflict Resolution
- Project Management
- Team Leadership
- Customer Service
- Training and Development
- Quality Control
- Damage Assessment
- Time Management
- Equipment Maintenance
- OSHA Compliance
- Staff Management
- Problem-Solving
- Multitasking
- Administration and Reporting
- Work Planning and Prioritization
- Active Listening
- Self Motivation
- Task Delegation
- Positive Attitude
- Computer Skills
- Professional and Courteous
- Effective Communication
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Organizational Skills
- MS Office
- Continuous Improvement
- Technical Proficiency
- Documentation And Reporting
- Computer Troubleshooting
- Networking
- Computer Repair
- Fire Damage Restoration
- Water damage restoration
- Debris Removal
- Mold remediation
- Structural Drying
- Smoke and Odor Removal
- Decision-Making
Certification
- IICRC Water Damage Restoration (WRT)
- IICRC Odor Control Tech (OCT)
- IICRC Trauma & Crime Scene (TCST)
- IICRC FIre & Smoke Damage Restoration (FSRT)
- Certified Healthcare Remediator Supervisor
- ASHE Health Care Construction (HCC)
- FEMA Certified Emergency Management Specialist (CEMS)
- OSHA 30
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restoration Supervisor/Assistant Project Manager
BluSky Restoration Contractors
11.2023 - 04.2024
Restoration Superintendent/Restoration Supervisor/Project Manager/IT Support
BELFOR Property Restoration
07.2011 - 10.2023
Job Coordinator
FRSTeam
02.2010 - 07.2011
Water Damage Restoration Technician
ServPro of Santa Clara/Santa Cruz
04.2009 - 02.2010
Restoration Supervisor/Electronic Specialist Supervisor
Restoration Management Company
06.2006 - 03.2009
Restoration Technician
Restoration CleanUp Company Inc
11.2004 - 06.2006
Restoration Technician
Restoration Management Company
01.2002 - 11.2004
Sales Associate
The Wherehouse Music
10.2000 - 12.2001
Sales Associate
Things Remembered
01.2000 - 10.2000
Sales Associate
Ballonamals
01.1998 - 01.2000
Food Service Worker/cashier
Taco Bell
01.1998 - 01.1998
High School Diploma -
Crossroads High Schools