Veronica Diaz
Los Angeles
Summary
Dynamic professional with experience as a Property Manager and excelling in tenant relations and compliance. Proven ability in effective communication and customer service, enhancing tenant satisfaction. Adaptable and efficient, skilled in managing multiple tasks while ensuring properties meet regulatory standards. Strong organizational skills complemented by active listening.
Overview
17
17
years of professional experience
Work History
Niñera
Multiples Clientes
02.2020 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Engaged with children on age-appropriate level.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Property Manager
RTI Properties
03.2012 - 08.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated with legal counsel to resolve tenant disputes.
Cajera
AM/PM
02.2008 - 04.2010
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Tècnico De Uñas
Los Angeles College of Aesthetics
Los Angeles03-2025
3 Años De Abogado Y Notario -
Universidad De San Carlos
Quetzaltenango, Guatemala05-2000
High School Diploma -
Instituto Normal Para Señoritas De Occidente
Quetzaltenango, Guatemala03-1997
Skills
- Comunicaciòn Verbal
- Escucha activa
- Adaptabilidad a diferentes metodologias
- Eficiente Servicio al Cliente
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Niñera
Multiples Clientes
02.2020 - Current
Property Manager
RTI Properties
03.2012 - 08.2020
Cajera
AM/PM
02.2008 - 04.2010
Tècnico De Uñas
Los Angeles College of Aesthetics
3 Años De Abogado Y Notario -
Universidad De San Carlos
High School Diploma -
Instituto Normal Para Señoritas De Occidente
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