Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA DIAZ-SMITH

Seattle,WA

Summary

Hardworking individual with excellent customer service, experience in Property Management, eagerness to learn and grow. Offers to commit to doing an outstanding job of work duties. Reliable, responsible, hard working, trustworthy and willingness to adapt to any environment should things change unexpectedly.

Overview

9
9
years of professional experience

Work History

Non-CDL Driver

Parking & Transportation TransWest
Seattle, WA
10.2023 - 07.2024
  • Monitored fuel levels, oil levels, and tire pressure for optimal performance.
  • Inspected vehicles prior to use for safety purposes.
  • Stayed up-to-date on new routes, destinations, and traffic patterns as needed.
  • Conducted pre-trip inspections according to federal and state regulations.
  • Regularly communicated with dispatchers via two-way radio or other devices.
  • Transported clients to specified destinations safely and on-time.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Checked vehicle after shift for damage.

After School Program Counselor

YMCA Greater Seattle
Seattle, WA
09.2022 - 05.2023
  • Assisted with afterschool programs that focused on literacy skills development.
  • Instructed small groups of children in various activities such as art or music.
  • Encouraged positive behavior among children through reinforcement and praise.
  • Promoted positive relationships between students by encouraging kindness and respect.
  • Engaged students to share ideas and collaborate together on projects.
  • Attended in-services, workshops and seminars.

Ward Clerk

EmpRes Healthcare Management
Seattle, WA
03.2021 - 09.2022
  • Maintained patient records including medical histories, test results, medication lists and other related information.
  • Ensured accuracy of all patient information entered into electronic health record system.
  • Scheduled appointments for patients with doctors or specialists using computer software programs.
  • Organized and maintained filing system for medical records and documents.
  • Ensured compliance with HIPAA regulations when handling patient information.
  • Performed clerical duties such as typing, data entry, scanning and filing documents.
  • Collected paperwork for patients, nurses, and physicians.
  • Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.

Homelessness Prevention Case Manager

United Indians Of All Tribes
Seattle, WA
04.2019 - 12.2020
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Conducted home visits to assess the safety of living environments for clients.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Maintained up-to-date case records with case activity status.
  • Conducted initial assessments to determine client eligibility for programs and services.
  • Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
  • Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.

Assistant Property Manager

Pinnacle Property Management Services
Seattle, WA
07.2015 - 04.2019
  • Assisted property manager in leasing and marketing activities.
  • Negotiated rental terms with applicants ensuring that they comply with company policy standards.
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Ensured compliance with local laws and regulations related to property management.
  • Conducted market research to determine competitive rental rates for properties.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Interacted with potential renters during showings providing information about the property features.
  • Ensured compliance with all applicable laws related to fair housing practices.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Handled resident complaints and expedited maintenance requests.

Education

High School Diploma -

Interagency Academy Seattle
Seattle
06-2006

Some College (No Degree) - Medical Reception

Olympic College
Bremerton, WA

Skills

  • Positive and professional
  • Organization skills
  • Time Management
  • Excellent customer service skills
  • Data Entry
  • Scheduling
  • Administrative Support
  • Clerical Support
  • Tech-Savvy
  • Multitasking and prioritization

Timeline

Non-CDL Driver

Parking & Transportation TransWest
10.2023 - 07.2024

After School Program Counselor

YMCA Greater Seattle
09.2022 - 05.2023

Ward Clerk

EmpRes Healthcare Management
03.2021 - 09.2022

Homelessness Prevention Case Manager

United Indians Of All Tribes
04.2019 - 12.2020

Assistant Property Manager

Pinnacle Property Management Services
07.2015 - 04.2019

High School Diploma -

Interagency Academy Seattle

Some College (No Degree) - Medical Reception

Olympic College

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VERONICA DIAZ-SMITH