Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA DICKERSON

Dothan,Alabama

Summary

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Efficient Office Clerk with commitment to day-to-day streamlining for big-picture success. Expert in accurate [Software] use and data entry with training in [Skill]. Distinguished leadership and organization skills with talent for communication. Dependable [Job Title] with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Dedicated Office Assistant with over [Number] successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of [Software] and history achieving high data output.

Overview

7
7
years of professional experience

Work History

Lead Clerk

Capstone Logistics LLC.
10.2020 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
  • Created and maintained detailed records of all office activities.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Assisted with onboarding of new employees.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Developed training materials for new hires, fostering a consistent onboarding process for all team members.
  • Mentored junior clerks, providing guidance on best practices and improving overall team performance.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Maintained accurate records of employee attendance, facilitating efficient payroll processing.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Gained strong leadership skills by managing projects from start to finish.

Subway Store Manager

Subway
01.2017 - 10.2020
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Completed point of sale opening and closing procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised guests at front counter, answering questions regarding products.

Education

High School Diploma -

Slocomb High School
Slocomb, AL
05.2008

Skills

  • Calendar Management

  • Professional and mature

  • Document Preparation

  • Microsoft Office

  • Database entry

  • Creative Thinking

  • Organizational Leadership

  • Document Typing and Formatting

  • Telephone Etiquette

  • Administrative Support

  • Data Tracking

  • Paperwork Processing

  • Filing systems

  • Office Supply Management

  • Data Entry

  • Basic Bookkeeping

  • Data Gathering

  • Processing mail

  • Spreadsheet development

  • Document Review

  • Database Management

  • Flexible and Adaptable

  • Cash Management

  • Customer Satisfaction

  • Data Entry and 10-Key

  • Administrative tasks

  • Regulatory Compliance

  • Google Drive

  • File and database management

Timeline

Lead Clerk

Capstone Logistics LLC.
10.2020 - Current

Subway Store Manager

Subway
01.2017 - 10.2020

High School Diploma -

Slocomb High School
VERONICA DICKERSON