Summary
Overview
Work History
Education
Skills
References
Timeline
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Veronica Diehn

Waukegan,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Rep

TOWER LOAN
10.2021 - Current
  • Responsible for processing and approval of new loan applications, and for managing existing loan accounts.
  • Oversee applications upon intake, reviewing documentation, and confirming verification of information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Answer inbound client calls timely, accurately, professionally, and courteously
  • Create sales orders, entered bill payments, checks, payoffs & deposits.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

Store Manager

ChecknGo
12.2020 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Other Duties include cash handling, taking payments, marketing, auditing, and keeping up store's retention records.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring new hire was well-equipped to excel in their roles from day one.

Banking Center Manager

armed forces bank
01.2016 - 12.2020
  • Assisted with acquisition, integration, and optimization of new and existing client relationships
  • Managed day to day operations of branch.
  • Created schedules, organized information meetings, provided performance evaluations, write ups, & separation forms for all employees.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
  • Prepared, sorted and distributed Branch Action Plans to ensure goals were met

Education

administrative assistant - Administrative assistant training in Spreadsheet preparation, Microsoft Office including Word, Excel, and PowerPoint. Also learned Budget preparation & management, Report & document preparation, & Creating Expense reports.

First Institute Training & Management

High School Diploma -

Zion New Tech
01.2011

Skills

  • Strategic Planner & Great Time Management
  • Problem Solver & Leadership Abilities
  • Quick Learner & Detail Oriented
  • Extremely Organized
  • Inventory & Records Management
  • Technical & Financial Skills

References

References available upon request.

Timeline

Customer Service Rep

TOWER LOAN
10.2021 - Current

Store Manager

ChecknGo
12.2020 - Current

Banking Center Manager

armed forces bank
01.2016 - 12.2020

administrative assistant - Administrative assistant training in Spreadsheet preparation, Microsoft Office including Word, Excel, and PowerPoint. Also learned Budget preparation & management, Report & document preparation, & Creating Expense reports.

First Institute Training & Management

High School Diploma -

Zion New Tech

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Veronica Diehn