Veronica R Diggs
Frederick,MD
Summary
- Professional specializing in client relations and technical troubleshooting, with a proven track record of enhancing system performance and delivering tailored career counseling. Expertise in project management and communication, effectively implementing strategic security measures. Committed to creating successful educational pathways that align with career goals. Highly organized and proactive, demonstrating reliability and a strong work ethic in both individual and team settings.
- Compassionate Special Education Instructional Assistant known for high productivity and efficient task completion. Skilled in individualized instruction, behavior modification techniques, and adaptive learning technology to enhance educational experiences for students with special needs. Excel in communication, patience, and empathy, ensuring effective interaction with students, teachers, and parents to support student success.
Overview
15
15
years of professional experience
Work History
Special Education Instructional Assistant- Pyramid
Walkersville High School
Walkersville, Maryland
01.2026 - Current
- provides intensive, structured support for students with significant behavioral, social and emotional needs.
- Assisted teachers in developing individualized education plans for students.
- Provided support during classroom activities and facilitated student engagement.
- Monitored student progress and reported observations to teaching staff.
- Implemented behavioral management strategies to promote positive conduct.
- Collaborated with special education team to enhance program effectiveness.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Utilized data collection tools to monitor client behavior and responses.
Esthetician
New York New York Hair Salon And Day Spa
Frederick, Maryland
12.2023 - 12.2025
- Conducted professional skin assessments to identify client needs and preferences.
- Executed facial treatments, including cleansing, exfoliation, extractions, and massage techniques.
- Applied hair removal techniques such as waxing on various body areas.
- Maintained detailed records of client visits, treatments performed, and product purchases.
Career Counselor
US Army
11.2018 - 06.2022
- Conducted assessments to evaluate skills and enlistment eligibility, guiding tailored career plans.
- Trained staff on performance compliance and operational procedures for improved efficiency.
- Maintained current knowledge of market trends and diverse career opportunities for informed guidance.
- Managed a comprehensive database of documents, test scores, and client information efficiently.
- Computed $2M in bonuses accurately while maintaining budget limits for over $50,000 in government supplies.
25Q Multichannel Transmission Systems Operator
US Army
05.2011 - 11.2018
- Supervised 25 soldiers in installation and maintenance of network management systems and encrypted communication devices.
- Developed disaster response plans for rapid deployment of encrypted mobile signal support teams.
- Managed deployment of five teams nationwide to support air traffic control and emergency response missions.
- Troubleshot electrical and mechanical defects across residential, commercial, and industrial sites.
- Maintained cybersecurity accounts for over 1,000 users, ensuring compliance with US Army standards.
- Monitored telecommunications equipment inventory, providing effective solutions to user issues.
FOB Security
US Army
, Afghanistan
03.2012 - 12.2012
- Executed defense and patrol operations at Forward Operating Base Fenty, protecting over 5,000 soldiers.
- Utilized ground and weapons surveillance systems for real-time intelligence collection.
- Conducted foot and vehicle patrols to assess threats, gather intelligence, and identify enemy combatants.
- Collaborated with international personnel and military branches to improve operational effectiveness.
Education
Bachelor of Science - Criminology
Chaminade University of Honolulu
Honolulu, HI 12.2025 -
Esthiology -
Aveda Institute
Jacksonville, FL06-2022
Associate of Science - Criminology And Criminal Justice
Chaminade University of Honolulu
Honolulu, HI12-2017
Skills
- Client relations
- Career counseling
- Skin assessment
- Technical troubleshooting
- Team collaboration
- Project management
- Customer service
- Communication skills
- Marketing and promotion
Accomplishments
- Licensed Esthetician in MD, and FL.
Timeline
Special Education Instructional Assistant- Pyramid
Walkersville High School
01.2026 - Current
Bachelor of Science - Criminology
Chaminade University of Honolulu
12.2025 -
Esthetician
New York New York Hair Salon And Day Spa
12.2023 - 12.2025
Career Counselor
US Army
11.2018 - 06.2022
FOB Security
US Army
03.2012 - 12.2012
25Q Multichannel Transmission Systems Operator
US Army
05.2011 - 11.2018
Esthiology -
Aveda Institute
Associate of Science - Criminology And Criminal Justice
Chaminade University of Honolulu