Veronica Dooley
Austin,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the health and nutrition industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Membership Services- Analytics
WHOOP
Austin, TX
07.2021 - Current
- Use of Salesforce, Stripe, Shopify, and other resources to complete client requests promptly
- Troubleshoot member concerns while following company guidelines to provide exceptional service
- Exceed company's metric-driven goals in all areas, including (but not limited to) quality assurance scores, KPI standards, and customer satisfaction.
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effective liaison between customers and internal departments.
Sales Agent
Humana
Austin, TX
02.2020 - 07.2021
- Medicare health and life insurance sales
- Community events, cold calls, enrollments over the phone, and virtual seminars.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of Medicare products or services to promote sales.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Administrative Coordinator
Humana
Austin, TX.
07.2018 - 02.2020
- Coordinated and managed the guidance center/Humana
- Ce here in, Worked with outside vendors to come in and do programming, taught health and wellness classes, created monthly class calendars
- Front desk management.
- Prepared detailed documents and reports in adherence administrative processes.
- Handled patient scheduling, check-in, check-out and processing.
- Addressed questions and managed communications with patients and insurance agents.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Bachelor of Science - Dietetics
University of Central Missouri
Warrensburg, MO05.2018
Skills
- Calm and Professional Under Pressure
- Upselling Products and Services
- Customer Data Confidentiality
- Customer Account Management
- Upbeat and Positive Personality
- Business Growth
- Team Goals
- High-Volume Environments
- Proactive Self-Starter
- Sales Quota Achievement
- Patient and Empathetic
- Team-Oriented and Cooperative
- Efficient and Detail-Oriented
Additional Information
- AWARDS , Well-Being Champion for Humana Dean's List Student Dietetic Association Secretary Team captain - college volleyball
Hobbies
Indoor/Beach Volleyball
Photography
Craftmanship
Timeline
Membership Services- Analytics
WHOOP
07.2021 - Current
Sales Agent
Humana
02.2020 - 07.2021
Administrative Coordinator
Humana
07.2018 - 02.2020
Bachelor of Science - Dietetics
University of Central Missouri
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