Veronica Dossey
Houston,TX
Summary
Dependable Service Writer accomplished in coordinating service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations. Extreme willingness to learn and adapt.
Overview
5
5
years of professional experience
Work History
Automotive Service Writer
Commercial Vehicle Repair Specialists, Inc.
12.2022 - 01.2024
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Proficient with Mitchell 1 Teams Works SE, Excel, Access and emailing.
- Advised management members on customer issues or mechanical repair problems.
- Responded to customer calls and emails to answer questions about products and services.
- Gathered information through research and vendor inquiries to provide job estimates.
- Proficient with typing and data entry.
- Proficient with filing and office organization.
- Made collection efforts for company Accounts Receivables by calling and emailing customers for timely payments.
Head Food Runner
Chili's Bar And Grill
01.2022 - 02.2023
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.
- Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
- Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Promoted teamwork among staff members by fostering an environment of collaboration that led to improved guest experiences.
Customer Service Cashier
Kohls Department Store
10.2018 - 03.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new employees to ensure excellent and uniform customer interactions.
Assistant Key Holder
Catherine's Plus Sizes
11.2018 - 12.2019
- Increased customer satisfaction by providing personalized assistance and addressing their concerns promptly.
- Assisted in achieving sales targets through proactive upselling and cross-selling strategies.
- Contributed to a positive store environment by maintaining clean, well-organized displays and merchandise areas.
- Supported loss prevention efforts by conducting regular inventory checks and reporting any discrepancies immediately.
- Enhanced team morale with effective communication and collaboration, leading to improved overall performance.
- Consistently met personal sales goals while also supporting coworkers in reaching their targets.
- Collaborated with store management to develop new strategies for boosting sales during slow periods.
- Helped train new hires on company policies, procedures, and product knowledge, ensuring seamless integration into the team.
- Resolved customer complaints professionally and efficiently, maintaining a high level of satisfaction among patrons.
- Participated in ongoing training programs to stay up-to-date on industry trends and best practices for retail sales associates.
- Assisted keyholder in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately.
- Coordinated with fellow staff members to ensure all daily tasks were completed efficiently, contributing to a smooth operation of the store.
- Managed inventory control tasks such as receiving shipments, stocking shelves, and updating records accordingly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
High School Diploma -
Oglesby High School
Oglesby, TX08.2018
Skills
- Active listening
- Computer proficiency
- Sales expertise
- Telephone etiquette
- Vehicle inspection knowledge
- Work order prioritization
- Adaptability and flexibility
- Estimating costs
- Multitasking capabilities
- Upselling techniques
- Customer service orientation
- Conflict resolution
Additional Information
I am an ambitious person eager to learn. In addition, I present about 5 years experience with customer service and over a year in an office environment as a service writer. My skill sets range from excellent customer service to office duties and data entry.
Timeline
Automotive Service Writer
Commercial Vehicle Repair Specialists, Inc.
12.2022 - 01.2024
Head Food Runner
Chili's Bar And Grill
01.2022 - 02.2023
Assistant Key Holder
Catherine's Plus Sizes
11.2018 - 12.2019
Customer Service Cashier
Kohls Department Store
10.2018 - 03.2022
High School Diploma -
Oglesby High School
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