Veronica Duarte
617 Weeden Street Pawtucket,RI
Summary
Patient-focused coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Performance Physical Therapy
Pawtucket, RI
09.2022 - Current
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Received and routed care team messages and documents to appropriate staff.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with Therapist and fellow employees.
- Identified potential problems and patient care trends.
- Explained policies, procedures and services to patients.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Collaborated with clinical and administrative staff to meet patient needs.
- Processed patient intake information and updated medical records prior to treatment.
Front Desk Agent
Residence Inn By Marriott
Foxborough, MA
05.2015 - Current
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Responded to inquiries and room requests made online, by phone and via email.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Supervised daily operations of hotel front desk in absence of manager.
Customer Service Representative
North East Knitting
Pawtucket, RI
06.2020 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Science - Health Administration
Rhode Island College
Providence, RI05.2023
Skills
- Leadership skills
- Interpersonal Communications
- Bilingual
- Educational Team Collaboration
- HIPAA Compliance
- Medical Data Collection
- Microsoft Office
- Explaining Policy and Procedures
- Administrative and Office Support
- Verbal and Written Communication
- Resolving Problems
- Teamwork and Collaboration
- Organized and Efficient
- Organized and Detail-Oriented
- Customer Service
Languages
- Oral and written fluency in Cape Verdean Creole, Portuguese, English and Spanish.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Patient Care Coordinator
Performance Physical Therapy
09.2022 - Current
Customer Service Representative
North East Knitting
06.2020 - 06.2022
Front Desk Agent
Residence Inn By Marriott
05.2015 - Current
Bachelor of Science - Health Administration
Rhode Island College
Similar Profiles
Moya BadawiMoya Badawi
Physical Therapy Technician at Peak Performance Physical TherapyPhysical Therapy Technician at Peak Performance Physical Therapy
Emily TomlinEmily Tomlin
Physical Therapist Aide Internship at Performance Physical Therapy And RehabilitationPhysical Therapist Aide Internship at Performance Physical Therapy And Rehabilitation
Elijah DauerElijah Dauer
Physical Therapy Intern at Sports Performance Physical TherapyPhysical Therapy Intern at Sports Performance Physical Therapy
Heidison Rolando Regalado MontillaHeidison Rolando Regalado Montilla
Representante De Ventas at VENREMESAS.CARepresentante De Ventas at VENREMESAS.CA
Samyra Echeverria MontrondSamyra Echeverria Montrond
Cardiac Monitor Technician at Care New England Medical GroupCardiac Monitor Technician at Care New England Medical Group