VERONICA DUARTE
Cibolo,TX
Summary
Dynamic and detail-oriented Sales Executive with over 20 years of comprehensive experience in all facets of sales. Recognized for a collaborative approach and ownership mentality, consistently delivering high-quality strategic solutions that address challenges and drive business growth. Proven ability to foster strong relationships and lead teams to achieve ambitious sales targets. Committed to leveraging expertise to enhance organizational success and exceed client expectations.
Overview
8
8
years of professional experience
Work History
Order Management Specialist
RealTruck
06.2025 - Current
- Managed order processing using ERP systems to ensure timely fulfillment of customer requests.
- Coordinated cross-departmental communication to resolve order discrepancies and enhance customer satisfaction.
- Developed and maintained documentation for order management procedures, improving operational efficiency.
- Led training sessions for new staff on order entry software and best practices in order processing.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Consistently exceeded departmental goals for on-time order delivery by efficiently managing workload and prioritizing tasks.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Processed and submitted 100 orders for customer service support daily and expedited delivery to maintain customer satisfaction.
INSIDE SALES EXECUTIVE
Advance Auto Parts
01.2022 - 01.2024
- Sell products and software solutions virtually, via phone, email, CRM, and digital tools, aligning with customer business needs
- Collaborated with team members to develop targeted sales strategies for enhanced market penetration, wining over 18% in increase revenue per sales period.
- Drove initiatives to upsell products, resulting in increased revenue opportunities and improved client retention rates.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
WHOLESALE B2B & FLEET SALES MANAGER
Alamo Auto Supply
09.2018 - 04.2022
- Developed and implemented promotional strategies to increase product visibility and market share.
- Managed & expanded B2B and fleet accounts, increasing sales 21% through strategic upselling.
- Drove 20% revenue growth by expanding existing customer relationships.
- Analyzed sales data to identify trends, optimize inventory levels, and enhance customer satisfaction.
- Collaborated with marketing department to create impactful campaigns tailored to target demographics.
- Increased sales revenue by developing and implementing effective sales strategies.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
B2B INSIDE SALES ASSOCIATE
Alamo Auto Supply
01.2018 - 01.2019
- Assisted jobber shop clients on the Southern New Mexico Region with Automotive Aftermarket Accessories, built strong relationships with more than 200 clients.
Education
High School Diploma -
Del Valle High School
El Paso, TX06.
Skills
- Client engagement
- Client account management
- Leadership support coordination
- Microsoft, software proficiency
- Sales proficiency
- Conflict management
- Proficient in Microsoft Teams
- Goal setting and tracking
- Customer relationship management software
- Product sales expertise
- Analytical problem solving
- Sales strategy development
- Digital customer training
Section name
BILINGUAL IN SPANISH
Languages
Spanish
Full Professional
Timeline
Order Management Specialist
RealTruck
06.2025 - Current
INSIDE SALES EXECUTIVE
Advance Auto Parts
01.2022 - 01.2024
WHOLESALE B2B & FLEET SALES MANAGER
Alamo Auto Supply
09.2018 - 04.2022
B2B INSIDE SALES ASSOCIATE
Alamo Auto Supply
01.2018 - 01.2019
High School Diploma -
Del Valle High School