Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Veronica Dunivent

Veronica Dunivent

Cameron,NC

Summary

  • Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
  • Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

9
9
years of professional experience

Work History

Cashier/Food Service Worker

Sheetz
Cameron, NC
09.2021 - 05.2023
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
  • Purchased food and supplies according to department needs.
  • Performed continuous evaluations of employee performance and service levels.
  • Delivered food prep training so that employees could effectively feed staff personnel.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.

Food Service Supervisor

AAFES Starbucks
Fort Meade, MD
07.2015 - 09.2017
  • Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Created and adjusted department schedules and individual shift assignments.
  • Performed continuous evaluations of employee performance and service levels.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Retail Sales Associate

AAFES Exchange
Fort Meade, MD
07.2014 - 01.2015
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.

Education

High School Diploma -

Elkhart Central High School
Elkhart, IN
06.1990

Skills

  • Staff leadership
  • Quality assurance policies
  • Schedule coordination
  • Opening and closing procedures
  • Food safety understanding
  • Quick Learner
  • Positive Attitude
  • Friendly and Outgoing
  • Multitasking
  • Customer Service
  • Attention to Detail
  • Cleaning and Sanitizing
  • Fast-Paced Environment
  • Strong Work Ethic
  • Cash Register Operation
  • Basic Mathematics
  • Point of Sale (POS) System Operations

Timeline

Cashier/Food Service Worker

Sheetz
09.2021 - 05.2023

Food Service Supervisor

AAFES Starbucks
07.2015 - 09.2017

Retail Sales Associate

AAFES Exchange
07.2014 - 01.2015

High School Diploma -

Elkhart Central High School

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Veronica Dunivent