Veronica E. Davis
Missouri City
Summary
Seeking a position in a great company with plenty of opportunities to progress, learn, and use my skills. Highly motivated, dependable, self-starter, looking forward to the opportunities to work in a friendly environment, hands-on training by delivering exceptional care and customer service to all.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist Driver
Gulf Coast Regional Blood Bank
08.2023 - Current
- Operate departmental vehicle for the transporting of staff and equipment to mobile site, in accordance with the guidelines set forth by Vehicle Loss Control Committee of the Blood Center
- Complete pre-departure and post-draw checks of departmental vehicles and equipment
- Comply with existing policies and procedures
- Maintain upkeep of assigned departmental equipment
- Assist with the loading, unloading, set-up and tear down of equipment at mobile donor sites
- Perform pre-donation screening, venipuncture, and post venipuncture care of donors in accordance with Standard Operating Procedures
- Accurately and legibly complete donor records in a timely manner
- Demonstrate a strong level of customer service skills and customer service focus
- Attend and complete continuing education and training in phlebotomy procedures, instruments, and equipment as required
- Maintain acceptable level of proficiency in required phlebotomy procedures
- Properly setup donation blood bags for collection
- Label bags and documents, scan into system
- Inspect arms for suitable veins for venipuncture
- Perform venipuncture, collect sample tubes for laboratory
- After completion of blood collection, remove needle, wrap arm, seal donated blood bag for storage
- Properly assist donor with answers to questions and provide post-donation instructions for after care
- Completion of donation – properly scan out donation labels, documents and blood bags in system
- Assist other staff members in maintaining smooth workflow and processes
- Actively recruit donors at donor sites, BLS and CPR certified (expire 2025)
Operations Clerk
AT&T
09.1997 - 12.2022
- Maintains various files, reports, letters and reference material
- Operates computer terminal to enter alpha/numeric data and/or obtain information, prepare correspondence, reports, memos, logs, vouchers, bills and budget data
- Versed in computers including MS Office - Word, Excel, Powerpoint, Internet and Email
- Interacts with other departments or individuals to coordinate and relay information and work to complete tasks
- Researching and resolving disputes and discrepancies in a timely manner
- Create and maintain work schedules and vacation - call center and management team
- Fill out forms or records requiring high degree of accuracy
- Alpha/Numeric data entry of applications
- General clerical duties – filing, faxing, Xeroxing
- Excellent communication skills and telephone etiquette
- Works independently with little supervision
- Daily support lower and upper management
- Assist employees with payroll discrepancy and other concerns
Room Service Attendant (RSA) (part-time)
MD Anderson Cancer Center
11.2015 - 12.2017
- Utilize interpersonal and customer service with patients, guests, and staff
- Report concerns related to patient’s condition to appropriate staff
- Handles confidential patient information in accordance with all applicable laws and regulations
- Assist patients in making menu selections via telecommunications
- Provide service to patients, caregivers and physicians, in a reliable friendly and courteous manner
- Respond to requests in a timely manner
- Support communication and implementation of physician orders and patient care
Customer Service Cashier (part-time)
Wal-Mart (Sienna Plantation)
10.2014 - 11.2015
- Assist customers with store reimbursements and disputes and discrepancies
- Maintained friendly and professional customer interactions
- Replenished floor stock and processed shipments to ensure product availability for customers
- Check and balance daily
- Train new hire on departmental procedures
Administrative Clerk (part-time)
Caring Hearts 24/7 (Home Healthcare Facility)
01.2013 - 08.2014
- Maintain files, reports, letters and reference material
- Fill out forms or records requiring high degree of accuracy
- Coordinate and relay information and work to complete tasks
- General clerical duties – Filing faxing and Xeroxing
- Sending out correspondences and reports
Education
Phlebotomy Technician -
Pima Medical Institute
Houston, Texas05.2023
Certified in Health Information Specialist (HIS) - Medical Terminology, Medical Administrative Support, Medical Billing and Basic Medical Coding
Houston Community College
Stafford, Texas06.2014
Study in Business Finance -
Houston Community College
Stafford, Texas09.1988
Skills
- Multitasking efficiency
- Time management
- Venipuncture
- Blood collection techniques
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
Timeline
Mobile Phlebotomist Driver
Gulf Coast Regional Blood Bank
08.2023 - Current
Room Service Attendant (RSA) (part-time)
MD Anderson Cancer Center
11.2015 - 12.2017
Customer Service Cashier (part-time)
Wal-Mart (Sienna Plantation)
10.2014 - 11.2015
Administrative Clerk (part-time)
Caring Hearts 24/7 (Home Healthcare Facility)
01.2013 - 08.2014
Operations Clerk
AT&T
09.1997 - 12.2022
Certified in Health Information Specialist (HIS) - Medical Terminology, Medical Administrative Support, Medical Billing and Basic Medical Coding
Houston Community College
Study in Business Finance -
Houston Community College
- First Aid Certification
- Basic Life Support Certification (BLS)
Phlebotomy Technician -
Pima Medical Institute
Similar Profiles
Rebecca ZarateRebecca Zarate
Mobile Phlebotomist at Gulf Coast Regional Blood CenterMobile Phlebotomist at Gulf Coast Regional Blood Center
Josue OropezaJosue Oropeza
Apheresis Technician 3 at Gulf Coast Regional Blood CenterApheresis Technician 3 at Gulf Coast Regional Blood Center
Cameron FairfaxCameron Fairfax
Processing Lab Technician at Gulf Coast Regional Blood CenterProcessing Lab Technician at Gulf Coast Regional Blood Center