Veronica Eli
Summary
Achieved effective patient care coordination and case management through strategic communication and organization. Advocated for patients while maximizing resource utilization to enhance overall care quality.
Overview
18
18
years of professional experience
Work History
RN Case Manager
Physicians Choice Hospice
06.2023 - Current
- Effectively communicates with physicians regarding patient needs, performance, medications and changes.
- Responds promptly and professionally to patient questions and concerns.
Cashier
Haagen-Dazs Ice Cream Shop
06.2022 - 10.2022
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
Food Runner
Cafe Rio
09.2019 - 07.2020
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Greeted customers and provided outstanding customer service..
- Organized and replenished supplies at food stations to optimize team performance.
- Cleaned and sanitized food preparation and serving areas.
- Maintained speed of service for food orders while minimizing errors and complaints.
Customer Service Representative
Alaska Airlines
09.2007 - 01.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Nursing
Las Vegas College
4 2023
Skills
- Cash Drawer Management
- Cash Management
- Sales Expertise
- Stocking and Replenishing
- Money Handling
- Verbal and Written Communication
- Credit and Cash Transactions
- Order Taking
- Active Listening
- POS Systems Operations
- Emotional Awareness
- Patient Assessments
- Home Visits
- Patient Monitoring
- Patient Care
- Patient and Family Advocacy
- Hospice and Palliative Care
- Hospice Education
- Hospice Philosophy Understanding
- Discharge planning
- HIPAA compliance
- Care coordination
- Palliative care
- Compassionate and caring
Timeline
RN Case Manager
Physicians Choice Hospice
06.2023 - Current
Cashier
Haagen-Dazs Ice Cream Shop
06.2022 - 10.2022
Food Runner
Cafe Rio
09.2019 - 07.2020
Customer Service Representative
Alaska Airlines
09.2007 - 01.2012
Associate of Science - Nursing
Las Vegas College