Veronica English
Camden,NJ
Summary
Diligent Patient Service Representative with solid background in resolving customer issues efficiently and effectively. Known for developing actionable solutions and maintaining high customer satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.
Overview
18
18
years of professional experience
Work History
Customer Resolution Agent
MRS Associates BPO,LLC
Cherry Hill, NJ
02.2022 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Escalated complex issues to appropriate departments for timely resolution and follow-up.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Ensured compliance with company policies while handling sensitive customer information responsibly.
Assistant Teacher
Center For Family Services Head Start
Camden, NJ
12.2011 - 11.2021
- Facilitated classroom activities, promoting collaborative learning among students.
- Monitored student progress, providing feedback and support for academic improvement.
- Coordinated with lead teachers to address individual student needs effectively.
- Assisted in developing and implementing lesson plans to enhance student engagement.
- Implemented educational materials and resources to support diverse learning styles.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Assistant Teacher
CDI Institute Head Start
Camden, NJ
11.2007 - 11.2011
- Implemented educational materials and resources to support diverse learning styles.
- Mentored new staff on classroom management techniques and instructional strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Led initiatives to integrate technology into the curriculum, enhancing learning experiences.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Evaluated program effectiveness, making recommendations for continuous improvement in teaching methods.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Education
High School Diploma -
Pennsauken High School
Pennsauken, NJ06-1989
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Computer skills
- Understanding customer needs
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
- Call center experience
- Calm and professional under pressure
Timeline
Customer Resolution Agent
MRS Associates BPO,LLC
02.2022 - 08.2025
Assistant Teacher
Center For Family Services Head Start
12.2011 - 11.2021
Assistant Teacher
CDI Institute Head Start
11.2007 - 11.2011
High School Diploma -
Pennsauken High School