Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA ESCOBEDO

Fort Worth,TX

Summary

Customer Service Representative with 18 years of experience in administrative and healthcare environments. Proficient in handling high volumes of inquiries, resolving customer issues, and maintaining accurate records. Demonstrates strong remote communication skills and operates effectively in a home office setup. Committed to providing exceptional service in both remote and in-person interactions.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Walker Utilities Inc.
Hurst, TX
01.2021 - Current
  • Handled phone and email inquiries, improving client response time and satisfaction.
  • Supported remote teams with scheduling, digital document management, and clerical assistance.
  • Processed payroll and maintained expense logs with precision and confidentiality.
  • Provided top-tier customer service in a hybrid setting, utilizing Microsoft Office and collaboration tools.
  • Organized resources to ensure efficiency and team support regardless of location.
  • Conducted comprehensive audits of sales tax compliance for various clients.

Medical Office Specialist

Tarrant Community Pediatrics
North Richland Hills, TX
11.2007 - 12.2020
  • Scheduled appointments and verified insurance for a busy pediatric practice.
  • Trained front and back office employees, improving service delivery and internal processes.
  • Managed inventory, prepared for vaccine audits, and ensured accurate patient record-keeping.
  • Processed invoices and payroll; provided phone/email support to patients and vendors.
  • Maintained privacy and compliance with healthcare regulations.

Education

Medical Office Specialist Certificate -

Career and Technology Education Centers of Licking County
Fort Worth, TX
09.2007

Skills

  • Remote customer support
  • Time management
  • Self-motivation
  • High-speed internet
  • Remote office setup
  • Zoom and Teams proficiency
  • Outlook expertise
  • CRM tools experience
  • Data entry and management
  • Digital file organization
  • Conflict resolution strategies
  • Customer relations management
  • Office organization skills
  • Payroll assistance
  • Problem solving techniques
  • Adaptability to change
  • HIPAA compliance knowledge

Timeline

Administrative Assistant

Walker Utilities Inc.
01.2021 - Current

Medical Office Specialist

Tarrant Community Pediatrics
11.2007 - 12.2020

Medical Office Specialist Certificate -

Career and Technology Education Centers of Licking County

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