VERONICA ESCOBEDO
Fort Worth,TX
Summary
Experienced Customer Service Representative with over 18 years of proven success in administrative and healthcare settings. Skilled in managing high volumes of customer inquiries, resolving issues, and maintaining detailed records. Equipped with high-speed internet and a dedicated home office setup. Experienced in remote communication platforms and highly self-motivated - able to work independently with minimal supervision. Committed to delivering exceptional service, whether in-person or remotely.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Walker Utilities Inc.
01.2021 - Current
- - Handled phone and email inquiries, improving client response time and satisfaction.
- - Supported remote teams with scheduling, digital document management, and clerical assistance.
- - Processed payroll and maintained expense logs with precision and confidentiality.
- - Provided top-tier customer service in a hybrid setting, utilizing Microsoft Office and collaboration tools.
- - Organized resources to ensure efficiency and team support regardless of location.
- Hybrid/Remote-Capable
Medical Office Specialist
Tarrant Community Pediatrics
11.2007 - 12.2020
- - Scheduled appointments and verified insurance for a busy pediatric practice.
- - Trained front and back office employees, improving service delivery and internal processes.
- - Managed inventory, prepared for vaccine audits, and ensured accurate patient record-keeping.
- - Processed invoices and payroll; provided phone/email support to patients and vendors.
- - Maintained privacy and compliance with healthcare regulations.
Education
Medical Office Specialist Certificate -
Career and Technology Education Centers of Licking County
Fort Worth, TX09.2007
Skills
- - Remote Customer Support (Phone, Email, Chat)
- - Time Management & Self-Motivation
- - High-Speed Internet & Remote Office Setup
- - Experience with Zoom, Teams, Outlook, and CRM Tools
- - Data Entry & Digital File Management
- - Conflict Resolution & Customer Relations
- - Office Organization & Payroll Support
- - Problem Solving & Adaptability
- - HIPAA Compliance
Timeline
Administrative Assistant
Walker Utilities Inc.
01.2021 - Current
Medical Office Specialist
Tarrant Community Pediatrics
11.2007 - 12.2020
Medical Office Specialist Certificate -
Career and Technology Education Centers of Licking County
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