Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Rieux

Springfield,OR

Summary

Accomplished Health Unit Coordinator with a proven track record at IHSS In Home Support Services, enhancing unit efficiency and patient care through expert records management and exceptional professionalism. Skilled in critical thinking and HIPAA compliance, I significantly improved healthcare program outcomes and staff training processes, demonstrating a strong ability to lead and innovate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Health Unit Coordinator with 10 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.

Overview

8
8
years of professional experience

Work History

Casino Host

Riversweep
03.2019 - Current
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Helped market casino to target groups to bring in business and sustain continued profits.
  • Identified and removed players suspected of cheating in cards or other games.

Health Unit Coordinator

IHSS In Home Support Services
05.2016 - 01.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with store manager to maintain daily operations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Provided care for 15-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.

Network Security Analyst

ITT Tech
02.2020 - 12.2023
  • Enhanced network security by implementing robust intrusion detection and prevention systems.
  • Developed and maintained company-wide endpoint security solutions.
  • Offered preventive training to harden personnel against intrusion vectors such as phishing, ransomware and more.
  • Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
  • Created 35 cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
  • Engineered, 15 and maintained 20 and repaired security systems and programmable logic controls.

Education

Associate of Science - Law Enforcement Intelligence Analysis

ITT Technical Institute - Spokane Valley
Spokane, WA
06.2019

Skills

  • Professionalism and Ethics
  • Critical thinking abilities
  • Patient Registration
  • HIPAA Compliance Understanding
  • Case Management
  • Process improvement strategies
  • Workflow Coordination
  • Patient Education
  • Organizational Goal Development
  • Employee Training Program
  • Medication Dispensing
  • Quality Assurance Controls
  • Staff Supervision
  • Facility Oversight
  • Transport Nurse Advanced Trauma Course (TNATC)

Languages

Spanish
Full Professional

Timeline

Network Security Analyst

ITT Tech
02.2020 - 12.2023

Casino Host

Riversweep
03.2019 - Current

Health Unit Coordinator

IHSS In Home Support Services
05.2016 - 01.2024

Associate of Science - Law Enforcement Intelligence Analysis

ITT Technical Institute - Spokane Valley
Veronica Rieux