VERONICA ESPINOZA
Freedom
Summary
Current role embodies professional ambition and personal commitment to enhancing sustainability within construction industry, fostering efficient buildings, minimizing reliance on non-renewable energy sources, and promoting comfort and health for improved human well-being.
Overview
15
15
years of professional experience
Work History
Resources Manager
Central Coast Energy Services
01.2022 - Current
- Oversaw all aspects of inventory management, including procurement, equipment maintenance, and fleet operations.
- Assisted Environmental Services Manager with job progress updates and crew scheduling.
- Supervised Resources Coordinators and Resource Coordinator Assistants to ensure operational effectiveness.
- Established strong relationships with stakeholders to enhance collaboration on projects.
- Conducted regular performance evaluations, providing constructive feedback for team development.
- Streamlined interdepartmental communication to improve project efficiency and timely completion.
- Managed invoices and payment requests to maintain financial accuracy.
- Successfully balanced tight deadlines with resource availability, achieving quality results.
Project Manager
Central Coast Energy Services
01.2020 - 01.2022
- Evaluates, plans and implements improvements in work processes in collaboration with Group and Site Managers. Analyzes existing work processes, document flows and work queues. Work with management to define the short-term and long-term objectives and potential gains. Assist in determining project scope and schedule based on business needs and customer requirements. Manages aspects of CCES’ HERS Services, including compliance documentation, HERS online registries, customer service, quality assurance, lead generation and on the field demand of code compliance citing.
Crew Leader 1
Central Coast Energy Services
01.2015 - 01.2020
- Maintained accurate records of work performed and materials utilized on projects.
- Oversaw energy conservation measures to ensure compliance with building code standards.
- Supervised crew members to deliver projects on schedule while maintaining high-quality standards.
- Enforced safety guidelines to uphold a secure working environment and mitigate hazards.
- Monitored work quality among team members, addressing concerns promptly.
- Acted as primary liaison between crew members and upper management, facilitating communication.
- Resolved crew member disputes through effective mediation and problem-solving techniques.
- Cultivated professional relationships with contractors to enhance project collaboration on HERS Testing.
Technician
Central Coast Energy Services
01.2011 - 01.2015
- Installing basic weatherization measures and minor home repairs. Including windows, doors water heater, heating units, insulation, etc. Preforming combustion safety, Blower Door envelope testing and Duct testing
Customer Service Worker
Central Coast Energy Services
10.2010 - 01.2011
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Coordinated emergency responses efficiently, ensuring prompt assistance for those in need.
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
- Kept detailed records of dispatch activities in compliance with company policies and regulatory requirements.
- Maintained open lines of communication between drivers, management, and customers for smoother operations.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
CAL-CERTS
Construction Energy Management -
Cabrillo College
01.2023
Skills
- Building code standards expertise
- Construction industry knowledge
- Bilingual communication
- Effective communication skills
- Work organization and planning
- Project management proficiency
- Phone and email etiquette
- Customer relationship management
- Project management tools
- Crew leadership skills
- OSHA compliance knowledge
- Construction supervision
Languages
Spanish
Professional Working
Timeline
Resources Manager
Central Coast Energy Services
01.2022 - Current
Project Manager
Central Coast Energy Services
01.2020 - 01.2022
Crew Leader 1
Central Coast Energy Services
01.2015 - 01.2020
Technician
Central Coast Energy Services
01.2011 - 01.2015
Customer Service Worker
Central Coast Energy Services
10.2010 - 01.2011
CAL-CERTS
Construction Energy Management -
Cabrillo College
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