Veronica Espinoza
Covina,CA
Summary
Dedicated professional with diverse skill set seeking rewarding opportunity with thriving organization. Known for delivering outstanding customer service, collaborating effectively in team environments, and adapting quickly to new challenges. Fluent in English and Spanish, with certification as NASM Certified Personal Trainer.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
Chicken Koop
01.2024 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Personal Trainer
La Fitness
03.2019 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Costco
Front End Associate
03.2020 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Lead Server
The Chicken Koop
03.2019 - 03.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Sales Advisor
24 Hr Fitness
02.2018 - 07.2018
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Responded to in-person and telephone requests for information about company offerings.
Server
Tokyo Table
11.2016 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized table turnover rate by managing reservations and seating arrangements.
Gerber Operator/Programming
Gared Graphics
01.2012 - 10.2016
- Programming files in Cimex to be able to router in Dye Works. Making Tooling for pressman.
Cashier/Customer Service
Grand Car Wash
02.2014 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Quality Control
House of Packaging
10.2009 - 01.2012
- Inspecting the quality of merchandise to company’s standards, sorting and packing.
Office Clerk/Job Estimates
Eagle Iron
01.2003 - 12.2004
- Scheduled appointments and prepared fencing estimates with precision.
Education
High School Diploma - undefined
Tri-community adult education
West Covina, CASkills
- Passion for fitness
- Strength training
- Exercise program design
- Motivational coaching
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
Certification
Name certified personal trainer
Languages
English, Spanish
Native or Bilingual
Timeline
Server
Chicken Koop
01.2024 - Current
Costco
Front End Associate
03.2020 - 10.2021
Personal Trainer
La Fitness
03.2019 - Current
Lead Server
The Chicken Koop
03.2019 - 03.2020
Sales Advisor
24 Hr Fitness
02.2018 - 07.2018
Server
Tokyo Table
11.2016 - 07.2018
Cashier/Customer Service
Grand Car Wash
02.2014 - 04.2016
Gerber Operator/Programming
Gared Graphics
01.2012 - 10.2016
Quality Control
House of Packaging
10.2009 - 01.2012
Office Clerk/Job Estimates
Eagle Iron
01.2003 - 12.2004
High School Diploma - undefined
Tri-community adult education
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