Veronica Espinoza
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
Work History
Front Desk Clerk
Central Texas Orthopaedic Foot and Ankle Center
10.2021 - Current
- Welcoming patients and visitors, providing directions, and assisting with inquiries.
- Scheduling appointments, managing calendars, and coordinating with medical staff.
- Patient Check-in/Check-out: Verifying patient information, collecting co-pays, and processing paperwork.
- Answering Phones: Managing incoming calls, taking messages, and providing information.
- Collecting Patient Information: Gathering necessary personal and insurance details.
- Patient Communication: Providing information, answering questions, and addressing concerns.
- Reviewing and processing new patient referrals: Checking for completeness, confirming patient eligibility, and ensuring proper documentation.
- Communication with patients: Providing patients with information about their referrals, appointment details, and any necessary instructions.
- Obtaining pre-authorizations, testing, and other necessary approvals for medical procedures, treatments, or services.
- Communicating with patients, healthcare providers (doctors, specialists), and insurance companies regarding authorization requests, status updates, and any required documentation.
- Maintaining accurate records of all authorization requests, approvals, denials, and related patient information.
- Answering customer inquiries, explaining billing matters.
Front Desk Clerk
Diabetes and Endocrine Center
05.2021 - 10.2021
- Welcoming patients and visitors, providing directions, and assisting with inquiries.
- Scheduling appointments, managing calendars, and coordinating with medical staff.
- Patient Check-in/Check-out: Verifying patient information, collecting co-pays, and processing paperwork.
- Answering Phones: Managing incoming calls, taking messages, and providing information.
- Collecting Patient Information: Gathering necessary personal and insurance details.
- Patient Communication: Providing information, answering questions, and addressing concerns.
- Reviewing and processing new patient referrals: Checking for completeness, confirming patient eligibility, and ensuring proper documentation.
- Answering customer inquiries, explaining billing matters.
Office Coordinator
Southwest Sports Medicine and Orthopedics
10.2011 - 04.2020
- Managed daily operations
- Staff Management: hiring, training and supervising front desk staff
- Patient scheduling and flow: Managing appointment scheduling, ensuring efficient patient flow, and coordinating with clinical staff.
- Customer Service: Ensuring a positive patient experience, addressing patient inquiries and complaints
- Office Operations: Ordering supplies, managing office equipment, and maintaining a clean and organized workspace.
- Problem Solving :Addressing and resolving any issues that may arise in the front desk area, including patient complaints, or staff conflicts
- Maintain and create physicians schedule templates
- Welcoming patients and visitors, providing directions, and assisting with inquiries.
- Scheduling appointments, managing calendars, and coordinating with medical staff.
- Patient Check-in/Check-out: Verifying patient information, collecting co-pays, and processing paperwork.
- Answering Phones: Managing incoming calls, taking messages, and providing information.
- Collecting Patient Information: Gathering necessary personal and insurance details.
- Patient Communication: Providing information, answering questions, and addressing concerns.
- Reviewing and processing new patient referrals: Checking for completeness, confirming patient eligibility, and ensuring proper documentation.
- Communication with patients: Providing patients with information about their referrals, appointment details, and any necessary instructions.
- Obtaining pre-authorizations, testing, and other necessary approvals for medical procedures, treatments, or services.
- Communicating with patients, healthcare providers (doctors, specialists), and insurance companies regarding authorization requests, status updates, and any required documentation.
- Maintaining accurate records of all authorization requests, approvals, denials, and related patient information.
- Answering customer inquiries, explaining billing matters.
Patient Service Specialist
Scott and White Fish Pond Clinic
03.2005 - 04.2011
- Welcoming patients and visitors, providing directions, and assisting with inquiries.
- Scheduling appointments, managing calendars, and coordinating with medical staff.
- Patient Check-in/Check-out: Verifying patient information, collecting co-pays, and processing paperwork.
- Payment collection: collecting copays
- Answering Phones: Managing incoming calls, taking messages, and providing information.
- Managed and operated PBX switchboard
- Collecting Patient Information: Gathering necessary personal and insurance details.
- Patient Communication: Providing information, answering questions, and addressing concerns.
- Medical billing: Charge entry of diagnoses, treatments, and procedures utilizing ICD-9 and CPT coding
Education
Associates Degree - Arts
McLennan Community College
01.2007
Dental Assistant - undefined
Texas State Technical College
01.2011
Skills
- Responsible
- Team Player
- Multi-Tasker
- Flexible
- EMR
- Medical insurance knowledgeable
- Customer service
- Time management
Timeline
Front Desk Clerk
Central Texas Orthopaedic Foot and Ankle Center
10.2021 - Current
Front Desk Clerk
Diabetes and Endocrine Center
05.2021 - 10.2021
Office Coordinator
Southwest Sports Medicine and Orthopedics
10.2011 - 04.2020
Patient Service Specialist
Scott and White Fish Pond Clinic
03.2005 - 04.2011
Dental Assistant - undefined
Texas State Technical College
Associates Degree - Arts
McLennan Community College
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